Sierra Colas

Operations & Office Leadership

• Oversee daily office operations for a residential/commercial HVAC service company
• Supervise, train, and manage administrative and scheduling staff
• Develop and implement office procedures to improve workflow efficiency
• Ensure seamless coordination between office personnel and field technicians

Financial Management & Accounting

• Manage full-cycle accounting including payroll, accounts receivable, accounts payable, and general ledger reconciliation
• Oversee invoicing, collections, and cash flow management
• Prepare financial reports for ownership review
• Maintain compliance with tax reporting, licensing, and regulatory requirements
• Coordinate with external CPA/accountants for year-end reporting

Scheduling & Dispatch Management

• Direct service scheduling and dispatch operations for HVAC installations, maintenance, and emergency calls
• Supervise and support scheduling team to optimize technician routing and productivity
• Monitor service capacity, response times, and customer satisfaction
• Coordinate high-priority and emergency service calls

Human Resources Administration

• Manage full-cycle HR functions including recruiting, onboarding, and employee file management
• Administer payroll processing and benefits coordination
• Ensure compliance with labor laws and workplace regulations
• Handle employee relations and performance documentation

Executive & Strategic Support

• Serve as Executive Assistant to the Owner, managing confidential business matters
• Assist with strategic planning, vendor negotiations, and operational decision-making
• Support budgeting, forecasting, and business growth initiatives
• Manage special projects as assigned by ownership

If You Want It Even Stronger

To elevate this further, you can add measurable results like:

• Reduced overdue receivables by X%
• Improved technician scheduling efficiency by X%
• Cut payroll processing time by X hours per cycle
• Increased revenue through improved dispatch coordination

• Supervise and manage daily operations of a residential home inspection office
• Direct, train, and oversee administrative staff and scheduling coordinators
• Develop and implement office procedures to improve workflow efficiency
• Ensure compliance with industry standards and company operating procedures
• Serve as primary point of contact for inspectors, real estate agents, and clients

• Manage high-volume scheduling of home inspection services, including residential, ancillary, water, and environmental testing
• Oversee and coordinate multiple schedulers to ensure accuracy and optimal route planning
• Balance inspector availability with client deadlines to maximize operational efficiency
• Handle time-sensitive real estate transactions requiring strict turnaround times
• Monitor inspection calendar logistics and adjust staffing to meet demand

• Manage accounts receivable, invoicing, and payment reconciliation
• Track outstanding balances and follow up professionally with clients and partners
• Maintain accurate financial records and reporting for ownership/management
• Process transactions and ensure timely deposit of funds

• Maintain inventory control for inspection tools, water testing kits, and chemical testing supplies
• Monitor usage levels and forecast restocking needs to prevent service disruptions
• Order and manage vendor relationships for inspection-related materials
• Ensure proper handling and storage of regulated chemical testing supplies

• Provide high-level customer service to homebuyers, sellers, and real estate professionals
• Communicate inspection scope, pricing, and service options clearly and professionally
• Resolve scheduling conflicts and client concerns efficiently
• Support marketing relationships through professional coordination with real estate offices

• Ensure documentation accuracy for inspection reports and ancillary testing
• Maintain records related to environmental and water testing procedures
• Support adherence to state licensing and industry compliance requirements
• Assist in implementing quality control processes to uphold brand standards

• Serve as first point of contact for service customers via phone and in-person interactions
• Deliver high level customer service in a fast paced dealership environment
• Greet and assist customers with service inquiries, appointment needs, and vehicle concerns
• Maintain professional communication to enhance customer satisfaction and retention
• Address customer questions regarding service timelines, parts availability, and pricing

• Schedule vehicle maintenance and repair appointments for service department
• Coordinate service calendar to optimize technician workflow and bay availability
• Confirm appointments and follow up on missed or rescheduled visits
• Communicate effectively between customers, service advisors, and technicians
• Support daily service lane operations to ensure timely vehicle turnaround

• Manage high volume inbound and outbound calls within the Business Development Center (BDC)
• Conduct follow up calls to confirm appointments and promote service retention
• Support dealership revenue goals through proactive customer engagement
• Document all customer interactions accurately within CRM systems

• Monitor inventory and stock levels of automotive parts and service supplies
• Coordinate with parts department to ensure availability for scheduled repairs
• Track usage and assist with ordering to prevent shortages
• Maintain organized records of parts inventory and service related materials

• Input new vehicle information and customer data into dealership management systems (DMS)
• Maintain accurate digital records of service appointments and customer profiles
• Ensure documentation accuracy for compliance and reporting purposes
• Update service histories and customer contact records

• Assist service department leadership with administrative and operational tasks
• Support team efficiency through organization, communication, and process coordination
• Contribute to overall dealership performance through structured workflow management