Sierra Bell
Durham
Summary
Dynamic Sales Associate with proven expertise at Sam's Club, excelling in customer service and relationship building. Recognized for boosting sales through effective product recommendations and exceptional problem-solving skills. Adept at cash handling and maintaining store aesthetics, fostering a welcoming environment that enhances customer satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Sales Associate
Sam’s Club
06.2016 - 10.2021
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with personal hygiene tasks for improved health and dignity of patients.
- Supported patients with mobility challenges, utilizing proper techniques to prevent injury and promote independence.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Provided medication management, ensuring accurate administration and adherence to prescribed schedules.
- Established strong rapport with patients, fostering trust and open communication for better understanding of individual needs.
- Remained alert to problems or health issues of clients and competently responded.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
Education
Biomedical Sciences
Southern High School
Durham, NC06.2016
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Listening skills
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Client service
- Store opening and closing
- Sales expertise
- Product sales
- Customer needs assessment
- Sales strategies
- Cleaning techniques
Timeline
Sales Associate
Sam’s Club
06.2016 - 10.2021
Biomedical Sciences
Southern High School
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