Sienna Duys
Cornelius,NC
Summary
Dynamic professional with a proven track record at many establishments, excelling in customer service management and conflict resolution. Known for creating safe, engaging environments for children while effectively addressing concerns and enhancing client satisfaction. Strong problem-solving abilities and a friendly demeanor contribute to fostering positive relationships and promoting repeat visits.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dog Sitter
Self-employeed
01.2020 - Current
- Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Demonstrated reliability and trustworthiness by consistently arriving punctually for scheduled appointments or services.
- Provided exercise opportunities for the dogs, taking them on daily walks or trips to local parks as requested by the client.
- Offered additional support services like house-sitting and plant care when requested by clients, adding value to their overall experience.
- Handled emergency situations calmly and efficiently, contacting veterinarians or clients when needed while prioritizing animal safety above all else.
Dog Sitter
Integrity Pet Care
08.2025 - 11.2025
- Provided attentive care for multiple dogs, ensuring safety and well-being during visits.
- Developed and implemented daily exercise routines tailored to each dog's needs.
- Maintained detailed records of feeding schedules, health observations, and behavioral notes.
- Communicated effectively with pet owners regarding their pets' activities and concerns.
- Followed pet care instructions, dietary needs, and medication regimens.
- Exercised animals regularly with walks and rigorous play activities.
Kids Care Attendant
Fit4Life
01.2025 - 05.2025
- Maintained clean and well-organized environment for client happiness and safety.
- Established and maintained safe play environment for children.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Resolved customer complaints in a timely manner following established protocols.
- Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
BabySitter
Self employed
01.2021 - 01.2024
- Helping older children with homework assignments as directed by parents.
- Organized various activities, games, crafts and outings to keep children entertained.
- Engaging in age-appropriate activities like reading stories or playing games.
- Teaching good manners by setting clear expectations for behavior in various settings.
- Assisting with meals, snacks, and bedtime routines for the children.
- Administering medication when needed according to parent instructions.
- Monitored children's safety and well-being to prevent accidents and falls.
Shift Lead
Huntersville Ice Cream Shop
01.2023 - 01.2023
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Adhered to all health code regulations while preparing food items for customers.
- Resolved customer complaints promptly and professionally.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Sales Associate
Apricot Lane Boutique
01.2022 - 01.2023
- Upsold additional items based on customer interests and needs.
- Maintained up-to-date knowledge of store merchandise and policies.
- Attended weekly team meetings to review performance goals and objectives.
- Assisted customers with product selection, styling, and sizing.
- Provided accurate information about products, prices and services.
- Handled customer complaints in a professional manner.
- Processed credit card transactions quickly and securely.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Tennis Shop Attendant
Northstone Country Club
01.2022 - 01.2022
- Developed relationships with local clubs to promote lessons and programs offered.
- Offered advice on equipment selection such as racquets, shoes, apparel.
- Maintained a safe environment by enforcing rules of play.
- Assisted in organizing tournaments including scheduling referees and courts.
- Worked in pro shop handling diverse needs such as product stocking, racquet stringing and customer service.
Education
Undergraduate - Public Health, Business
UNIVERSITY OF NORTH CAROLINA WILMINGTON
Wilmington, NC05-2027
High-school degree - undefined
WILLAM AMOS HOUGH HIGH
01.2023
Skills
- Customer Service Management
- Production Scheduling
- Operations Support
- Production Reporting
- Conflict Resolution
- Sales Reporting
- Cash Handling
- POS System Operation
- Staff Supervision
- Problem-Solving
- First aid and CPR
- Health and wellness
- Reliability
- Group activity implementation
- Friendly, positive attitude
- Customer and Service-oriented
- Client communication
- Time management
- Customer service skills
- Problem resolution
Certification
- First Aid/CPR Certified
LANGUAGES
English (Fluent)
Spanish (Basics)
Timeline
Dog Sitter
Integrity Pet Care
08.2025 - 11.2025
Kids Care Attendant
Fit4Life
01.2025 - 05.2025
Shift Lead
Huntersville Ice Cream Shop
01.2023 - 01.2023
Sales Associate
Apricot Lane Boutique
01.2022 - 01.2023
Tennis Shop Attendant
Northstone Country Club
01.2022 - 01.2022
BabySitter
Self employed
01.2021 - 01.2024
Dog Sitter
Self-employeed
01.2020 - Current
High-school degree - undefined
WILLAM AMOS HOUGH HIGH
Undergraduate - Public Health, Business
UNIVERSITY OF NORTH CAROLINA WILMINGTON