Sidney McLaurin
Greenville
Summary
Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Pitt County ABC Board
Greenville
04.2019 - Current
- Optimized stock organization methods.
- Coordinated with the Store Manager to plan and execute sale strategies, helping to increase store revenue.
- Handled complaints professionally, always seeking to resolve issues quickly while maintaining a positive and respectful attitude.
- Ensured store cleanliness.
- Handled, organized, and documented large amounts of deposits daily.
Transportation Specialist
Dupree's Transportation & Shuttle Service
Greenville
08.2018 - Current
- Handle specific aspects of the transport operations, such as handling scheduling of drivers, route planning, and invoices.
- Conduct annual inspections of certifications needed to remain in compliance with Medicaid-covered transports.
- Coordinate with the owner/operator to improve advertising, to gain exposure for the company.
Snack Bar Supervisor
Greenville Country Club
Greenville
08.2016 - 02.2019
- Managed daily store operations including opening/ closing procedures, inventory and cash on hand.
- Developed and monitored food cost controls, labor management, and scheduling.
- Implemented best practices for customer service, ensuring that all members had a quality dining experience.
Correctional Officer
Maury Correctional Institution
Hookerton
12.2016 - 09.2018
- Guard inmates in penal or rehabilitative institutions in accordance with established regulations and procedures.
- Guard prisoners in transit between jail, courtroom, and ER appearances.
Customer Service Representative
Covergys
Greenville
06.2013 - 10.2016
- Provided excellent customer service to customers who called in with concerns, complaints, or other issues.
- Troubleshoot products.
- Process Payments.
- Scheduled service calls as needed.
- Promoted and sold products on a commission basis.
Education
High School Diploma -
North Pitt
Bethel, NC06-2013
Some College (No Degree) - Nursing
Pitt Community College
Winterville, NCSkills
- Customer Relationship Management
- Point of Sale Expertise
- Inventory Management
- Cash handling expertise
- Efficient communication
- Multitasking abilities
- Team leadership
- Flexibility and adaptability
- Regulatory compliance
- Staff scheduling
- Great at Problem solving
Certification
- Heartsaver First Aid & CPR Certified
- Basic Correctional Officer Training
- ServeSafe Certification
Timeline
Assistant Manager
Pitt County ABC Board
04.2019 - Current
Transportation Specialist
Dupree's Transportation & Shuttle Service
08.2018 - Current
Correctional Officer
Maury Correctional Institution
12.2016 - 09.2018
Snack Bar Supervisor
Greenville Country Club
08.2016 - 02.2019
Customer Service Representative
Covergys
06.2013 - 10.2016
High School Diploma -
North Pitt
Some College (No Degree) - Nursing
Pitt Community College
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