Summary
Overview
Work History
Education
Skills
Certification
Timeline
Volunteer Work
Generic

Sidney Blount

Durham

Summary

Detail-oriented student with a passion for serving the greater community, focusing on public health and community wellness. Experience at a telemedicine company has equipped with strong communication, critical thinking, and strategic planning skills. Eager to apply these skills in a hands-on public health internship to contribute towards improving health outcomes.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Patient Experience Agent

First Stop Health
03.2025 - Current
  • Delivers exceptional customer service and support to members.
  • Handles inbound calls, completes intake processes, and relays messages as needed.
  • Provides basic tech support and troubleshooting assistance.
  • Maintains accurate records with strong attention to detail.
  • Reports issues and concerns to leadership for resolution.
  • Utilize advanced Microsoft Office skills in a fully remote environment.
  • Stays current on updates, policies, and industry trends.

Peer Academic Leader (PAL)

UNC Greensboro
08.2024 - Current
  • Guide students in resource utilization for academic and personal growth.
  • Mentor peers in academic and leadership activities, promoting campus engagement.
  • Conduct independent class sessions on first-year success topics.
  • Mentor first-year students, fostering academic excellence and personal growth through resource awareness and campus engagement initiatives.
  • Partner with FYE Instructor to enhance classroom dynamics, independently lead sessions on student success, and facilitate open dialogues.
  • Conduct individualized meetings with all FYE 101 students, driving personalized academic strategies and measurable improvements in student performance.

Remote Seasonal Customer Care Representative

VF Corporation - Timberland/Vans
10.2024 - 01.2025
  • Efficiently handle customer queries via calls, chat, and email, enhancing satisfaction.
  • Process orders and resolve issues swiftly, ensuring a seamless customer experience.
  • Facilitate returns and credits, maintaining accuracy and customer trust.
  • Communicate promotions and updates, driving informed customer decisions.
  • Provide technical insights, aiding customers in product understanding.

Beauty Advisor

Sephora at Kohl’s
06.2023 - 03.2024
  • Cultivated customer loyalty and boost sales through engaging interactions and product expertise.
  • Identified customer needs and suggest products, leading to increased sales and customer satisfaction.
  • Maintained merchandise operations, ensuring cleanliness and accurate inventory management.
  • Demonstrated product knowledge to inspire customers and enhance their shopping experience.
  • Consistently exceeded sales targets by leveraging product knowledge and beauty trends to provide tailored solutions, resulting in high customer satisfaction.

Sales Associate

Carter’s
04.2022 - 08.2022
  • Engaged customers to foster a welcoming store atmosphere, enhancing satisfaction.
  • Consistently met daily sales targets, contributing to store success.
  • Efficiently resolved customer issues in a high-traffic retail setting.
  • Ensured product availability through timely floor replenishment and shipment handling.
  • Assisted customers in locating items and promoted offers, boosting shopping experience.
  • Fostered positive customer experiences through attentive service, proactive assistance, and efficient merchandise management in a fast-paced retail environment.

Restaurant Team Member

Panera Bread
04.2021 - 02.2022
  • Efficiently processed customer orders, ensuring speed and accuracy.
  • Resolved customer inquiries and requests with a focus on satisfaction.
  • Consistently delivered high-quality customer service in all interactions.
  • Supported management and team efforts to enhance service delivery.
  • Fostered team cohesion by supporting management initiatives and assisting colleagues during peak hours, ensuring smooth restaurant operations.

Education

Public Health Education

University of North Carolina At Greensboro
Greensboro, NC
05-2026

Skills

  • Team Leadership
  • Time Management
  • Adaptability
  • Critical Thinking
  • Presentation Skills
  • Strategic Planning
  • Mentoring
  • Collaboration
  • Interpersonal Skills
  • Organizational Skills
  • Problem Solving

Certification

  • Emerging Leaders Certification, 2024
  • CPR/AED for Professional Rescuers with First Aid, 2024

Timeline

Patient Experience Agent

First Stop Health
03.2025 - Current

Remote Seasonal Customer Care Representative

VF Corporation - Timberland/Vans
10.2024 - 01.2025

Peer Academic Leader (PAL)

UNC Greensboro
08.2024 - Current

Beauty Advisor

Sephora at Kohl’s
06.2023 - 03.2024

Sales Associate

Carter’s
04.2022 - 08.2022

Restaurant Team Member

Panera Bread
04.2021 - 02.2022

Public Health Education

University of North Carolina At Greensboro

Volunteer Work

  • Red Cross Donor Ambassador, 2024 - Present
  • MLK Service Day Site Leader, 2024
  • Spartan Day of Service Site Leader, 2024


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Sidney Blount