Sidney Arshad
Charlotte
Summary
Dynamic leader with a proven track record at Cava, adept in operations management and fostering team unity. Excelled in boosting sales, enhancing customer relations, and implementing cost controls. Achieved significant performance improvements through strategic leadership and problem resolution. Skilled in inventory control and employee development, ensuring organizational growth and high satisfaction levels.
Overview
10
10
years of professional experience
Work History
General Manager
Cava
12.2021 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Assistant Manager
Hissho Sushi
09.2020 - 11.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Lead Server
Mckoys Smokehouse
07.2019 - 03.2020
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
Server
Buca Di Beppo
02.2015 - 07.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
High School Diploma -
Ardrey Kell High School
Charlotte, NC06-2015
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Training and development
- Customer relations
- Inventory control
- Employee scheduling
- Labor cost controls
- Deadline oriented
- Performance improvement
Timeline
General Manager
Cava
12.2021 - Current
Assistant Manager
Hissho Sushi
09.2020 - 11.2021
Lead Server
Mckoys Smokehouse
07.2019 - 03.2020
Server
Buca Di Beppo
02.2015 - 07.2019
High School Diploma -
Ardrey Kell High School
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