Sicoia Jessup

Executed short-term contract role, providing support across diverse tasks.

Processed benefit applications and managed cases for Johnson and Johnson product assistance program, utilizing AI technology and verifying healthcare practitioner information to assess patient eligibility for free products based on insurance and financial circumstances.

• Coordinated patient care plans across multiple healthcare providers.
• Collaborated with teams to ensure seamless service delivery for patients.
• Managed patient intake and documented medical histories efficiently.

Oversaw daily patient check-ins and check-outs for various mental health therapies. Facilitated effective communication among therapists, healthcare providers, and psychiatrists using Teams and Webex. Coordinated outreach to insurance companies and patients through phone calls. Managed appointment updates and cancellations in response to last-minute changes and emergencies. Streamlined office organization across both floors while addressing daily operational requirements.

• Provided compassionate support to patients during therapy sessions.
• Coordinated care plans with healthcare providers and families.
• Assisted in the intake process for new patients and their families.

Coordinated scheduling and rescheduling of veterans appointments. Communicated with providers regarding insurance claim concerns on a daily basis. Managed outbound and inbound calls to address all needs effectively.

• Coordinated patient scheduling and appointment management for healthcare services.
• Facilitated communication between patients and medical staff to enhance service delivery.
• Managed electronic health records for accurate patient information tracking.

Assisted clients including Duke Energy and Goldman Sachs with account management and customer service inquiries, enhancing client satisfaction and loyalty. Facilitated cross-selling and upselling of additional services tailored to client needs.

• Assisted customers with product inquiries and account issues.
• Resolved complaints through effective communication and problem-solving skills.
• Documented customer interactions accurately in the company database.

Oversaw courthouse security operations to uphold regulatory standards. Coordinated safe transport of judges, government officials, inmates, and faculty throughout the facility. Managed access points to ensure safety and security. Communicated with authorities during emergency situations to facilitate prompt responses.

• Monitored premises to ensure safety and security of personnel and property.
• Conducted regular patrols to identify and mitigate potential security risks.
• Responded promptly to alarms and incidents, maintaining a calm demeanor during crises.

Oversaw security operations for governor's grounds on an hourly basis. Managed access to neighboring production companies and doctor's offices, ensuring safety upon tenant departure. Addressed tenant requests promptly while on duty. Conducted perimeter surveillance to prevent disturbances. Evaluated alarm and sprinkler systems, coordinating with authorities when required.

• Monitored premises to ensure safety and security of staff and visitors.
• Conducted regular patrols to detect and deter potential security threats.
• Responded promptly to incidents, providing assistance and coordinating with law enforcement.