Department Of Veteran Affairs-Veterans Health Administration
Raleigh,NC
1
Certification
6
years of professional experience
Resilience, patience and endurance to serving veterans and their health care needs within the Department of Veteran Health Administration. As well as serving the families, friends, and fellow colleagues within the VA.
Work History
Advanced Medical Support Assistant
3 Years 2 Months
Department Of Veteran Affairs-Veterans Health Administration | 08.2023 - Current
AMSA, DURHAM VA 40hrs per week – GRADE GS 6 (Full Time)
MEDICINE SERVICES (SPECIALTY CLINIC): Current Division
Scheduling consultations
Complete return to clinic orders for veteran healthcare
Adhere to Patient Safety Standards
Execute wait time and drive eligibility
Collect travel reimbursement forms
AMSA, GARNER VA/RALEIGH 1 CBOC 40hrs per week – GRADE GS 6 (Full Time) 2023-PRIMARY CARE
Delivered customer service to veterans and families, addressing inquiries and resolving issues.
Complete multiple tasks for primary care providers
Call center representative
Prepare daily reports.
Compiled daily reports to track clinic activities and inform team operations.
Prepare lesson plans for new applications.
Promote My HealtheVet use for veterans
Received and organized Efaxes on a daily basis.
Digitally scanned and indexed documents for healthcare providers.
Scan documents for providers
Security Supervisor 32hrs Per Week (Part-Time)
3 Years 10 Months
Ameriguard Security | 06.2022 - 04.2026
Monitored activities on federal property to ensure compliance with safety regulations
Prepared daily reports to document security incidents and operational status
Updated inventory records each day to ensure accuracy
Supervised armed officers' patrol to maintain security and safety protocols
Update inventory daily
Security Officer 40hrs Per Week
5 Months
P&G Security | 10.2021 - 03.2022
Secured outside perimeter of state prison property to prevent unauthorized access
Daily checks for contraband and unauthorized items
Directed vehicle movement on prison grounds to ensure safety of vehicles on property while carrying firearm
Executed random search procedures to detect contraband and unauthorized items
Detention Officer 40hrs per week
5 Months
Wake County Sheriff Office | 03.2021 - 08.2021
Monitored safety of inmates within facility
Escorting inmates throughout the facility
Completed daily paperwork for supervisors to ensure accurate record-keeping
Conducted thorough security checks for contraband
Maintained daily record of inmate court dates and transfer within and outside detention center
Education
- Criminal Justice
JOHN JAY COLLEGE OF CRIMINAL JUSTICE | New York, NY
began studies in August 2008
- Criminal Justice
THE PENNSYLVANIA STATE UNIVERSITY | Altoona, Pennsylvania
began studies in August 2002
Bachelor of Science - Criminal Justice
North Carolina Central University | Durham, NC | 12-2027
Skills
Conflict resolution
Patient communication
HIPAA compliance
Appointment scheduling expertise
Professionalism and ethics
Patient advocacy
Organizational development
Insurance verification
Certification
Notary Public
Yellow Belt Trained (Certification in Progress)
Timeline
Advanced Medical Support Assistant
Department Of Veteran Affairs-Veterans Health Administration