Shynia White
Walkertown
Summary
Results-driven commercial driver with a clean MVR and a Class A CDL, recognized for optimizing routes at Millis Transfer to enhance delivery efficiency. Demonstrates strong customer service and adaptability, ensuring timely deliveries while adhering to DOT compliance and safe driving practices. Proven ability to manage logistics under pressure and maintain high standards of safety.
Overview
7
7
years of professional experience
Work History
Commercial Driver
Contential Express
10.2024 - Current
- Maintained a clean driving record by adhering to all traffic laws and practicing safe-driving techniques.
- Completed daily route consisting of up to Number stops, focusing on safety and timeliness.
- Kept accurate records of hours driven, miles covered, fuel usage, and maintenance performed to ensure compliance with regulations.
- Conducted thorough pre-and post-trip vehicle inspections, identifying potential issues before they became problems.
- Adapted quickly to changing road conditions while maintaining control over the vehicle at all times, preventing accidents or other risks associated with commercial transportation.
- Completed numerous successful cross-country assignments without incident or delay during challenging weather conditions or heavy traffic situations.
- Assisted in warehouse operations when not on the road, contributing to overall efficiency of the team.
- Took on additional routes during absence of team members.
- Collaborated with dispatchers to ensure timely deliveries while adjusting schedules as needed for unexpected delays or changes in priority orders.
- Provided assistance in loading/unloading cargo when required, exemplifying teamwork while minimizing downtime between deliveries.
- Actively participated in company safety meetings, contributing valuable input and adhering to established guidelines for best practices in commercial driving.
Dedicated Driver
Millis Transfer
08.2024 - 09.2024
- Improved delivery efficiency by optimizing routes and adhering to strict schedules.
- Reduced fuel costs by monitoring consumption patterns and implementing efficient driving strategies.
- Assisted in loading and unloading cargo, ensuring proper handling of goods during transport.
- Ensured customer satisfaction with timely deliveries and professional communication.
OTR Truck Driver
Mabe's Trucking
01.2024 - 08.2024
- Made sure that deliveries were on time for scheduled appointments.
- Maintained accurate driving records in accordance with federal laws and regulations.
- Ensured accurate record-keeping by diligently updating electronic logs and submitting required paperwork in a timely manner.
- Maintained compliance with federal regulations through diligent adherence to hours of service requirements and regular safety checks.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Reported vehicle and roadside issues in accordance with company policies to maintain route transparency.
- Increased on-time deliveries by planning efficient routes and maintaining regular communication with dispatch teams.
- Inspected vehicles and completed routine maintenance to keep equipment in good working order.
- Safely navigated challenging weather conditions, utilizing defensive driving techniques to ensure timely delivery without compromising safety.
- Delivered goods to customers both locally and long distance.
- Communicated regularly with dispatcher to provide updates on delivery times.
Customer Service Advocate/dispatcher Tier2
Carilion Roanoke Memorial Hospital
08.2018 - 10.2023
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
- Conducted regular training sessions for new hires to ensure consistent service delivery across the team.
- Completed opening and closing functions to meet operational needs.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.
Education
Graduate Certificate - CCMA
Patrick Henry College
Martinsville, VA12.2021
High School Diploma -
Martinsville High School
Martinsville, VA05.2015
Skills
- GPS navigation mastery
- Strong work ethic
- Safe driving practices
- Logbook management
- Defensive driving techniques
- Adaptability and resilience
- Physical stamina and strength
- Customer service
- Time management
- Safe driving
- Dependable and reliable
- Class A commercial Driver's license
- Verbal and written communication
- DOT compliance
- Clean MVR
- Data entry
- Telecommunications
Timeline
Commercial Driver
Contential Express
10.2024 - Current
Dedicated Driver
Millis Transfer
08.2024 - 09.2024
OTR Truck Driver
Mabe's Trucking
01.2024 - 08.2024
Customer Service Advocate/dispatcher Tier2
Carilion Roanoke Memorial Hospital
08.2018 - 10.2023
Graduate Certificate - CCMA
Patrick Henry College
High School Diploma -
Martinsville High School
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