Shynequa King
Hurdle Mills
Summary
Dynamic and adaptable professional with a proven track record at Roxboro Animal Hospital, excelling in compassionate patient care and veterinary medical records software. Demonstrated ability to enhance client education and emergency care, achieving significant improvements in patient outcomes. Skilled in multitasking and client communication, consistently delivering high-quality service and operational excellence.
Experienced with animal handling, surgical assistance, and client communication. Utilizes expertise in veterinary care to support clinical operations and maintain animal health. Knowledge of effective team collaboration and adaptive problem-solving, ensuring optimal outcomes in dynamic settings.
Overview
18
18
years of professional experience
Work History
Lead Veterinary Assistant
Roxboro Animal Hospital
08.2022 - Current
- Ensured accurate client records by diligently updating medical histories, treatment plans, and vaccination schedules.
- Supported veterinarian diagnoses through skilled collection of laboratory samples such as blood draws, urine analysis, and cytology evaluations.
- Facilitated successful surgeries by preparing instruments, monitoring anesthesia levels, and providing post-operative care for patients.
- Boosted staff competency by mentoring new hires on best practices regarding animal care procedures and administrative tasks.
- Provided exceptional support during dental procedures including cleaning, extractions, and periodontal treatments resulting in improved oral health for patients.
- Assisted in managing emergency cases with timely response to critical situations ensuring appropriate triage procedures were followed.
- Reduced patient stress during visits through gentle handling techniques and calming strategies tailored for individual animal needs.
- Promoted preventive healthcare measures among clients to minimize the occurrence of common pet illnesses and injuries.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Assisted in examination and treatment of animals in veterinary clinic.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Monitored vital signs and provided nursing care for animals.
- Kept detailed records of animal treatments and medications.
- Collected and processed samples for laboratory testing.
- Educated clients on post-surgical care and nutrition.
Client Care Manager
Roxboro Animal Hospital
07.2017 - 08.2022
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Established performance and service goals and held associates accountable for individual performance.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Provided ongoing training and coaching to team members, fostering a culture of continuous improvement in customer service.
- Interacted with team members across departments to research and resolve customer issues.
- Explained available products and services, demonstrated features, and used persuasive communication strategies to redirect concerns.
- Provided leadership, guidance and support to staff members.
Receptionist
Roxboro Animal Hospital
01.2015 - 07.2017
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Organized, maintained and updated information in computer databases.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Kennel Assistant
Roxboro Animal Hospital
08.2007 - 01.2015
- Assisted with grooming services such as bathing, brushing, nail trimming, and ear cleaning for improved pet hygiene and health.
- Managed challenging situations with distressed or aggressive animals using patience and appropriate restraint methods.
- Maintained detailed records of each animal''s care, including feeding schedules, exercise routines, and any special requirements.
- Developed strong relationships with clients through open communication and trust-building interactions during drop-off and pick-up times.
- Recorded information such as feeding schedules, appearance, behavior of boarded or hospitalized patients to monitor stay.
- Provided excellent customer service to pet owners, addressing questions and concerns regarding their pets'' stay at the kennel.
- Educated clients about kennel services, policies, and procedures to ensure a smooth experience for both the pet and owner.
- Collaborated with other staff members to create a positive work environment focused on delivering high-quality care to all animals in the facility.
- Enhanced animal care by administering medication, vaccinations, and maintaining medical records.
- Demonstrated strong multitasking abilities by managing multiple responsibilities simultaneously, including animal care, client interactions, and administrative duties.
- Answered telephones and performed administrative duties to assist receptionist during busy periods.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
Education
Associate of Applied Science - Veterinary Technology
San Juan College
Farmington, NM05-2024
Bachelor of Science - Biology
Winston Salem State University
Winston-Salem, NC05-2014
Skills
- Compassionate patient care
- Record keeping accuracy
- Time management mastery
- Veterinary medical records software
- Client communication
- Medical record-keeping
- Adaptability and flexibility
- Verbal and written communication
- Multitasking Abilities
- Reliability
- Problem-solving
- Emergency and preventive care
- Client education
- Urgent care
- Veterinary standards and procedures
Timeline
Lead Veterinary Assistant
Roxboro Animal Hospital
08.2022 - Current
Client Care Manager
Roxboro Animal Hospital
07.2017 - 08.2022
Receptionist
Roxboro Animal Hospital
01.2015 - 07.2017
Kennel Assistant
Roxboro Animal Hospital
08.2007 - 01.2015
Associate of Applied Science - Veterinary Technology
San Juan College
Bachelor of Science - Biology
Winston Salem State University
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