SHWETA PANDEY
Raleigh
Summary
Senior Business Architect with a proven track record at Tavant Technologies, specializing in business transformation and UI/UX design. Expert in requirements elicitation and customer journey mapping, I drive successful project outcomes through collaboration and agile methodologies. Passionate about leveraging cloud technologies to enhance mortgage insurance processes and improve user experiences.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Business Architect
Tavant Technologies: Client-Enact MI
Raleigh
06.2020 - Current
- Led UI workstream for an AWS-based secure file transfer platform supporting delegated and non-delegated mortgage insurance transactions.
- Elicited and documented requirements for admin UI, SFTP account management, firewall rules, permissions, and audit tracking.
- Defined inbound and outbound data flows between AWS S3 and multiple downstream legacy MI systems to ensure secure, seamless document exchange.
- Partnered with business stakeholders, customers, and vendors to migrate accounts from legacy SFTP to AWS, ensuring continuity of operations.
- Designed onboarding processes for lender servicing, claims, delinquency, billing, and payment transactions.
- Produced key artifacts including BRDs, functional specifications, design documents, product backlogs, use cases, and UI/interface designs.
- Collaborated closely with Product Owner on sprint planning, backlog prioritization, and functional approvals.
- Defined enhancement requirements for V2 integration with cash and billing systems, enabling document classification using metadata.
- Contributed to an AI-based test payload strategy to accelerate customer onboarding and delegate payload testing.
- Conducted As-Is analysis of legacy lender servicing and cash & billing systems during discovery and transformation planning.
- Partnered with business stakeholders to refine high-level requirements and support discovery workshops and BDD documentation.
- Led UI design and requirements for bill and payfile exchange management, reconciliation modules, and customer servicing interfaces.
- Developed customer journey maps, roadmaps, feature lists, and platform assumptions supporting cloud-based modernization.
- Created detailed As-Is and To-Be process flows using Miro, mapping end-to-end workflows from intake to output.
- Delivered comprehensive documentation including BRDs, functional specs, use cases, UI components, and interface designs.
- Collaborated with cross-functional teams to integrate systems and enhance user experience.
Senior Business Architect
Tavant Technology: Client - MGIC
06.2020 - 12.2022
- Worked on business and technology transformation of MGIC’s underwriting and risk evaluation platform across multiple phases.
- Analyzed mortgage insurance requests from LOS platforms, including Encompass, and designed future-state underwriting workflows.
- Directed UI strategy for underwriting pipelines, manual underwriting tasks, and customer servicing functions.
- Gathered requirements for revamping loan servicing portal and mobile application to improve customer experience.
- Developed As-Is and To-Be workflows using Camunda, establishing foundational blueprints for workflow automation.
- Mapped JSON/XML data inputs from LOS systems, creating comprehensive data dictionaries and models for UI display.
- Defined operational and enterprise reporting requirements across MGIC reporting platforms.
- Facilitated sprint planning, backlog grooming, and BDD approvals in collaboration with Product Owners.
Senior Business Analyst
HSBC Data Processing Limited
India
12.2018 - 06.2019
- Led analysis and design of end-to-end digital loan origination transformation, consolidating siloed systems into a unified platform.
- Collaborated with global leadership and SMEs across US, UK, and Canada to define market-specific requirements.
- Facilitated JAD workshops to capture process flows and regulatory requirements.
- Designed customer journeys for web and mobile loan origination experiences.
- Delivered BRDs, functional specifications, use cases, interface designs, and product backlogs.
- Performed SQL-based data analysis, data modeling, and gap analysis.
- Managed UAT planning, execution, training, and business sign-off.
- Tools: JIRA, SQL, CASEWise, QlikView, Tableau, HP ALM
Lead Business Analyst
Deutsche Bank Operations
India
10.2013 - 10.2018
- Led end-to-end implementation of a workflow automation solution to replace paper-based regulatory checklists.
- Conducted requirements workshops, feasibility analysis, and impact assessments for global banking operations.
- Defined process models, use cases, BRDs, FSDs, and interface designs for IBM BPM implementation.
- Managed requirement traceability, prioritization, sprint scoping, and Agile ceremonies.
- Coordinated cross-functional global teams across BA, development, QA, and operations.
- Executed SQL queries for operational analysis and reporting.
- Led UAT planning, training, execution, and production go-live support.
Senior Business Analyst
Societe Generale Global Solutions Center
India
01.2010 - 01.2012
- Led requirements analysis and enhancement initiatives for securities and derivatives confirmations processing.
- Coordinated onsite-offshore teams and client stakeholders.
- Produced business and functional requirements, workflows, and interface designs.
- Supported offshore migration, estimation, and functional point analysis.
- Assisted functional testing and UAT.
Business Analyst
EDS India Pvt. Ltd.
01.2006 - 01.2010
- Supported mortgage loan origination and servicing systems for Westpac Bank (Australia).
- Led offshore BA teams and performed gap analysis between business needs and system constraints.
- Developed functional specifications, use cases, and QA processes.
- Conducted UAT, user training, and POCs for loan servicing initiatives.
Associate Consultant
CoreBrix India Pvt. Ltd.
01.2005 - 01.2006
- Supported real estate valuation data standardization for Wachovia Bank.
- Performed data extraction, mapping, business rules documentation, and functional testing.
- Assisted UAT and enhancement planning.
Education
MBA -
Kurukshetra University
B.Sc. - Biology
Kurukshetra University
Diploma in Information Management -
APTECH Institute
Skills
- Business architecture and enterprise transformation
- Business process analysis and modeling
- Product management
- Requirements elicitation and documentation
- Use case development
- Mortgage insurance and loan origination
- Underwriting and loan servicing
- UI/UX requirements gathering
- Customer journey mapping
- Agile methodologies and Scrum practices
- Backlog and sprint management
- Data mapping and modeling
- SQL analysis and reporting
- Cloud technologies including AWS and S3
- Secure file transfer solutions
- Project management tools: JIRA, Camunda, IBM BPM
- Visual documentation with Visio and Miro
- Data visualization using QlikView and Excel
Certification
- Certified Digital Strategy Transformation – Boston University
- ITIL Foundation Certification
- School of Mortgage Banking I – Mortgage Bankers Association
Personal Information
Title: Senior Business Architect | Business Transformation | Business Analysis
Timeline
Senior Business Architect
Tavant Technologies: Client-Enact MI
06.2020 - Current
Senior Business Architect
Tavant Technology: Client - MGIC
06.2020 - 12.2022
Senior Business Analyst
HSBC Data Processing Limited
12.2018 - 06.2019
Lead Business Analyst
Deutsche Bank Operations
10.2013 - 10.2018
Senior Business Analyst
Societe Generale Global Solutions Center
01.2010 - 01.2012
Business Analyst
EDS India Pvt. Ltd.
01.2006 - 01.2010
Associate Consultant
CoreBrix India Pvt. Ltd.
01.2005 - 01.2006
MBA -
Kurukshetra University
B.Sc. - Biology
Kurukshetra University
Diploma in Information Management -
APTECH Institute