Shvon Smith
14256 Waterfowl Ln,NC
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
18
18
years of professional experience
Work History
Care Management Support Professional 2
Independent Health Care Plan/Humana
06.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managing approximately over 40 referrals monthly.
Case Manager/Family Care
Independent Health Care Plan
05.2018 - 06.2023
- Coordinated care plans to address patient needs and optimize health outcomes.
- Facilitated communication between healthcare providers, members, and families to ensure continuity of care.
- Educated members on available benefits, and services, empowering them to make informed decisions about their care needs.
- Conducted thorough assessments of members' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Case Manager/Family Care Supervisor
Temps Plus Staffing Care Management Unit
02.2013 - 05.2018
- Coordinated comprehensive care plans for diverse members needs, ensuring alignment with best practices.
- Developed and maintained case documentation in compliance with regulatory standards and organizational policies.
- Implemented process improvements that enhanced workflow efficiency within the care management unit.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Facilitated communication between members and service providers, enhancing collaboration across multidisciplinary teams.
- Led case reviews to ensure compliance with regulatory standards, mitigating risks associated with care management practices.
- Mentored staff in case management techniques, promoting professional development and skill enhancement within the team.
- Developed and implemented training programs for new staff, improving onboarding efficiency and knowledge retention.
Case Manager/Family Care Partnership
Community Care Inc
06.2011 - 08.2012
- Coordinated comprehensive care plans to address members needs and establish services.
- Assessed Members situations to develop tailored interventions and ensure optimal outcomes.
- Facilitated communication between members, families, and healthcare providers to enhance support systems.
- Monitored progress of members through regular follow-ups and adjustments to care strategies.
Case Manager/Family Care
ANS Home Health Service
06.2010 - 06.2011
- Coordinated comprehensive care plans for diverse patient populations, ensuring alignment with health goals.
- Facilitated multidisciplinary team meetings to review Members progress and adjust treatment strategies.
- Implemented case management protocols to enhance services and members satisfaction.
Supervised Visitation Supervisor
Professional Service Group
09.2007 - 06.2010
- Supervised daily visitation activities, ensuring compliance with safety and regulatory standards.
- Coordinated scheduling of visitations, optimizing resource allocation for maximum efficiency.
- Monitored case files, maintaining accurate records to support legal and administrative requirements.
- Facilitated communication between families, children, and caseworkers to promote positive outcomes.
- Coordinated scheduling of visitations with multiple parties, ensuring consistent adherence to established guidelines and timeliness.
- Analyzed visitation reports to identify trends, informing adjustments to operational protocols for better service.
- Maintained detailed records of visitation observations, ensuring accurate documentation for court proceedings and case reviews.
- Provided timely reports to caseworkers on the progress of families during supervised visits, aiding in evaluation of reunification goals.
- Managed challenging situations during visitations effectively, utilizing conflict resolution skills and sound judgement to maintain a safe environment for all participants.
Education
Bachelor of Science - Psychology
Alabama State University
Montgomery, AL05-2006
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Extremely motivated
- Experienced individual desiring to be an asset in a civic-oriented capacity
Timeline
Care Management Support Professional 2
Independent Health Care Plan/Humana
06.2023 - Current
Case Manager/Family Care
Independent Health Care Plan
05.2018 - 06.2023
Case Manager/Family Care Supervisor
Temps Plus Staffing Care Management Unit
02.2013 - 05.2018
Case Manager/Family Care Partnership
Community Care Inc
06.2011 - 08.2012
Case Manager/Family Care
ANS Home Health Service
06.2010 - 06.2011
Supervised Visitation Supervisor
Professional Service Group
09.2007 - 06.2010
Bachelor of Science - Psychology
Alabama State University
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