Gershunda D. Cunningham
Greensboro,NC
Summary
Highly organized candidate possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships and providing quality service.
Overview
7
7
years of professional experience
Work History
Transportation Broker Assistant
First Light Program Managers
12.2023 - Current
- Process bind request within a timely manner
- Maintain client records and prepare documentation
- Support production team by providing timely handling of assigned submissions
- Examine documents such as applications, driver reports and loss history to ensure accuracy and completeness
- Ensure compliance with regulatory standards
- Accurately maintain all account documentation to adhere to carrier requirements and guidelines
- Respond promptly to all requests from the underwriters or retailers regarding account servicing issues
Client Services Specialist
Amwins
10.2022 - 11.2023
- Consistently maintain 95% plus rating on quality evaluations
- Compare inspection reports to applications and policies for any discrepancies
- Work within documented deadlines
- Contact via email Underwriters and outside vendors
- Enhance integrity by applying meticulous attention to detail when reviewing and analyzing documentation
- Promptly respond to inquiries and requests from retailers
Benefits Specialist
Maestro Health
10.2019 - 10.2022
- Followed up with customers on unresolved issues.
- Reviewed claim documents to verify required information and secure any missing data for settlements.
- Investigated, evaluated and adjusted claims in accordance with standards and laws.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
HR Assistant II
Robert Half, Ingersoll Rand
06.2018 - 09.2019
- Gathered, analyzed, and performed estimates and calculations in both PeopleSoft module and on spreadsheet applications according to participant's plan
- Prepared pension and death summaries and paperwork for participants
- Provided administrative support to pension management team when needed
- Researched surviving spouse and beneficiary information via PBI database
Licensed Sales Agent
Go Health
05.2017 - 02.2018
- Received 95% plus rating on all call quality evaluations (bonus received)
- Awarded bonus based on excellent attendance record
- Analyzed/interpreted Affordable Healthcare Act policies/processes to determine eligibility
- Effectively analyzed customer needs to determine appropriate healthcare plan
- Attended continuing education courses and workshops to gain additional insurance industry knowledge
Education
NC Insurance Licensure
Huntersville, Concord, NCSkills
- 20 years of exceptional client service experience in a variety of settings
- Solid reputation of providing highest level of confidentiality and professionalism
- Polished performer with proven record of identifying/resolving critical matters in timely manners
- Dynamic oral and written communication skills with all levels of clientele
- Proficient in keyboarding skills including Microsoft Office Suite
Certification
NC Life, Health and Medicare
License #15854978
Timeline
Transportation Broker Assistant
First Light Program Managers
12.2023 - Current
Client Services Specialist
Amwins
10.2022 - 11.2023
Benefits Specialist
Maestro Health
10.2019 - 10.2022
HR Assistant II
Robert Half, Ingersoll Rand
06.2018 - 09.2019
Licensed Sales Agent
Go Health
05.2017 - 02.2018
NC Insurance Licensure
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