Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shonye Harper

Greenville

Summary

Hardworking, highly motivated medical & care professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

10
10
years of professional experience
1
1
Certification

Work History

HealthCare Concierge

HealthTeamAdvantage
10.2023 - 10.2025
  • Member support: Act as a personal guide for members, fielding questions and helping them understand their plan benefits, services, and account status.
  • Claims and billing: Assist with claims questions, billing resolutions, and confirming health plan coverage.
  • Provider and appointment coordination: Help members find a primary care provider (PCP) or specialist and assist with scheduling appointments.
  • Prescription drug assistance: Answer questions related to prescription drug coverage.
  • Problem-solving: Work with members to resolve issues, going beyond standard customer service to get to the root of the problem.
  • Special projects: Engage in tasks like member outreach and follow-up, and maintain documentation as assigned.

Healthcare Customer Service Rep (Remote)

Harper Recoveries
06.2020 - 09.2023
  • Handle a high volume of inbound customer inquiries via phone, chat, and email
  • Assist customers with inquiries related to prescription orders, insurance coverage, medication information, and general inquiries about services
  • Provide accurate and timely information, guidance, and resolutions to customer concerns
  • Maintain a deep understanding of Health products, services, and processes to provide comprehensive support

Medical Records & HAB Specialist

Maxim Healthcare
01.2018 - 06.2020
  • Retrieved medical records for authorized personnel upon request.
  • Prepares financial reports, summaries, contracts, etc., in coordination with corporate managers. Creates initial patient record, provides filing and general upkeep to patient files as requested. Completed documentation in patient charts as appropriate to financial issues and case notes
  • Provided consistent and compassionate care for patients with physical, mental, and behavioral challenges.
  • Completed appropriate claims paperwork, documentation, and system entry.

Sales Representative (Remote)

Hendricks Tele-Communications
01.2016 - 01.2018
  • Adapted to and remained flexible in changing, fast-paced work environment.
  • Communicated product features, advantages, and benefits to customers.
  • Managed customer accounts by providing accurate information on product availability and pricing.
  • Maintained up-to-date knowledge of all products and services offered by the company.

Education

BS - Healthcare Administration Candidate

Southern New Hampshire University
Manchester, NH
05.2024

Skills

  • Health Care Information Collection
  • Medical Insurance Coverage
  • Customer Service
  • Slack, Zendesk, Teams, Omni & Salesforce
  • Medicare Part A & Part B
  • Data Entry Expert
  • Microsoft Office
  • Online Chat

Certification

CPR

Timeline

HealthCare Concierge

HealthTeamAdvantage
10.2023 - 10.2025

Healthcare Customer Service Rep (Remote)

Harper Recoveries
06.2020 - 09.2023

Medical Records & HAB Specialist

Maxim Healthcare
01.2018 - 06.2020

Sales Representative (Remote)

Hendricks Tele-Communications
01.2016 - 01.2018

BS - Healthcare Administration Candidate

Southern New Hampshire University

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Shonye Harper