Shontell Johnson
Charlotte
Summary
Experienced in machine operation with a focus on setting up equipment for cartridge leak tests and welding processes. Proficient in weighing, engraving, and inspecting finished workpieces to ensure compliance with specifications. Demonstrated ability to accurately record data in both paper formats and digital systems, contributing to quality assurance efforts. Background includes effective materials handling and packing operations for distribution, ensuring timely delivery to warehouse facilities.
Overview
10
10
years of professional experience
Work History
Machine Operator
Solventum
Charlotte
08.2023 - 05.2025
- Setting up machine to perform cartridge leak tests and weld cartridges to make contactors
- Weighing and engraving cartridges after leak tests and performance tests are completed.
- Packing out material to be sent to warehouse.
- Recording data on paper and in citrix workspace.
- Inspect finished workpieces to ensure conformance with specifications.
Billing Customer Service Representative
Spectrum
Charlotte
11.2022 - 07.2023
- Educated customers about available discounts, promotions, or special offers that may be applicable to them.
- Advised customers on how best to manage their accounts in order to avoid late fees or penalties.
- Researched and resolved complex billing disputes in a timely manner.
- Taking payments over the phone.
- Adding on services to customers accounts.
Customer Service Representative
Synchrony
Charlotte
01.2017 - 11.2022
- Gathered customer feedback to improve the customer service experience.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
- Active listening to customers concerns
Machine Operator
McClane Fogg
York
02.2015 - 12.2016
- Troubleshoot malfunctions in equipment or processes.
- Adjust machine settings to complete tasks accurately.
- Inspect finished workpieces to ensure conformance with specifications.
Education
High School Diploma -
Rock Hill High School
Rock Hill, SC06-2009
Skills
- Teamwork
- Manufacturing
- Materials handling
- Customer Service
- Organizational Skills
- Distribution center
- Customer support
- Flexibility
- Adapt able
- Computer skills
- Typing
- Quality assurance
Timeline
Machine Operator
Solventum
08.2023 - 05.2025
Billing Customer Service Representative
Spectrum
11.2022 - 07.2023
Customer Service Representative
Synchrony
01.2017 - 11.2022
Machine Operator
McClane Fogg
02.2015 - 12.2016
High School Diploma -
Rock Hill High School