Shonte Jenkins
Summary
Experienced healthcare professional with a proven track record in effectively managing patient access operations. Committed to enhancing the overall patient experience and optimizing operational efficiency. Adept at leading cross-functional teams to achieve high levels of performance and adaptability in dynamic healthcare settings. Recognized for exceptional organizational skills and effective communication, ensuring seamless coordination and delivery of quality patient care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Revenue Cycle Manager
Legacy Healthcare Services
04.2024 - Current
- Leads teams focused on scheduling, registration, communications, and call center operations to ensure high-quality patient service. I manage 14 employees and two outsourced staff overseas. Additionally, I helped develop a coding robot in Healthcare Technology to streamline Patient Access tasks.
Business Owner and CEO
Renee Medical Resources, LLC/Independent Medical Courier Service
01.2022 - Current
- Experience in handling and delivering medical packages and equipment in a timely manner
- High attention to detail with extensive Healthcare knowledge
- Ensure all medical records, prescriptions, specimens, and images are properly stored in personal vehicle and ready for transport
- Knowledgeable of local streets and highways to ensure timely delivery of all packages
- Vehicle thoroughly equipment to efficiently complete every task as a medical courier
- COURIERNET – Cary, NC (Nov2021-Present)
- SDS Rx – Durham, NC (June2022-Present)
- Associated Couriers – Raleigh, NC (August2022-Present)
Revenue Cycle Analyst
Legacy Healthcare Services
02.2019 - Current
- Responsible for managing all team members who handle Prior Authorizations and Referrals for Outpatient Therapy Services
- Interact with health insurance plans, healthcare providers, caregivers, and patients
- This position requires outstanding knowledge of the reimbursement/revenue cycle process associated with outpatient medical procedures
- Requires exceptional written and verbal communication skills with healthcare providers and payers in addition to excellent customer service phone skills
Patient Access Representative
WakeMed Health & Hospital
06.2020 - 02.2024
- The Patient Account Representative is responsible for complete and accurate data collection associated with the registration of all inpatients and selected outpatients
- Position ensures that the data collected allows for patient treatment to proceed without undue delay, conforms to WakeMed, North Carolina state and federal regulations, and results in the most complete reimbursement possible
- May also function as a registrar collecting data prior to or at the point of entry
Sports Medicine Office Secretary/Documentation Specialist
Wake Internal Medicine Consultants
10.2016 - 02.2019
- Organize and upload patient's documents into EHR system in a timely manner
- Responsible for release of all medical information for each patient within the practice
- (2) Answer multiline phones and either direct the caller to the appropriate party, greet patients upon arrival, sign them in and obtain insurance information and any other necessary data
- Process payments from patients for co-pays and uninsured visits, and schedule appointments for new and recurring patients based on Physician and PA/NP availability
- (3) Assists pathologists by preparing materials; collecting, analyzing, and labeling surgical specimens; disposing of wastes; performing post-mortem examinations; disposing of limbs; transporting toxicology copies to the laboratory
- Pathology/Hematology Lab Assistant (March2018-Feb2019)
- Gastroenterology Charge Posting (Jan2018 – Feb2019)
Medical Record-Team Lead
Raleigh Adult Medicine
06.2015 - 10.2016
- Organize and upload patients' documents into EHR system in a timely manner
- Responsible for release of all medical information for each patient within the practice; including ordering charts (in storage) and preparing patient records to be sent out via Healthport
- Cross-Trained in scheduling patient appointments and checking in patients that are seen by our physicians
Education
Bachelor of Arts - Liberal Arts
North Carolina Agricultural and State University
Greensboro, NC08.2019
Skills
- Customer relations
- Employee training
- Team collaboration and leadership
- Performance improvement
- Project management
- Attention to detail
- Healthcare reimbursement
- HIPAA compliance
- Healthcare systems navigation
- Revenue cycle management
Certification
- Prior Authorization Certified Specialist The Accreditation Council for Medical Affairs Online Course/2021
- CPR Certified: Basic Life Support American Heart Association Raleigh, NC2023 (renewed)
Accomplishments
- Supervised team of 15 staff members, including outsourcing overseas and AI Bot.
- Documented and resolved denied claim issues which led to overtiring denial and generating more financial income for the company.
Timeline
Revenue Cycle Manager
Legacy Healthcare Services
04.2024 - Current
Business Owner and CEO
Renee Medical Resources, LLC/Independent Medical Courier Service
01.2022 - Current
Patient Access Representative
WakeMed Health & Hospital
06.2020 - 02.2024
Revenue Cycle Analyst
Legacy Healthcare Services
02.2019 - Current
Sports Medicine Office Secretary/Documentation Specialist
Wake Internal Medicine Consultants
10.2016 - 02.2019
Medical Record-Team Lead
Raleigh Adult Medicine
06.2015 - 10.2016
- Prior Authorization Certified Specialist The Accreditation Council for Medical Affairs Online Course/2021
- CPR Certified: Basic Life Support American Heart Association Raleigh, NC2023 (renewed)
Bachelor of Arts - Liberal Arts
North Carolina Agricultural and State University
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