Shontae Williams
Morganton
Summary
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Responsible Night Auditor offering expertise in financial administration and hospitality services. Adaptable in handling diverse customer and business issues. Well-organized, reliable, and focused on long-term business success.
Methodical Night Auditor focused on improving business operations and increasing administrative accuracy.
Organized hospitality professional with dynamic attitude and strong desire to serve public. Seeking role as Night Auditor in busy hotel.
Reliable Night Auditor with superb expertise in balancing accounts, bill paying and financial forecasting. Trained in financial analysis with excellent mathematical skills and accuracy. Known for professionalism, resourcefulness, and multitasking skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Night Auditor
Holiday Inn Express
Plainfield
08.2023 - 04.2025
- Managed nightly hotel operations and ensured smooth guest check-ins and check-outs.
- Handled guest inquiries and resolved issues promptly to ensure great customer service.
- Maintained cleanliness and organization of the front desk area during shifts.
- Collaborated with housekeeping to manage room availability and cleanliness standards.
- Monitored security systems to ensure guest safety throughout the night.
- Prepared reports on occupancy rates and revenue for management review.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Processed guest check-outs, including payment processing and providing receipts.
- Greeted arriving guests and checked them in to their rooms.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Received payments from customers via cash or credit cards.
- Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
- Prepared detailed audit reports at the end of each shift.
- Documented wake-up requests and set up automatic calls in system.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Performed routine maintenance tasks around the lobby area such as cleaning up spills or debris after hours.
- Reported any discrepancies immediately upon discovering them.
- Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
Picker/Packer
Kirby Risk Corporation
Indianapolis
02.2022 - 12.2022
- Operated warehouse equipment to efficiently pick and pack orders.
- Collaborated with team members to enhance packing processes.
- Inspected products for quality before packing and shipping.
- Utilized handheld scanners to track and manage inventory accurately.
- Followed safety protocols to ensure a secure working environment.
- Communicated effectively with supervisors regarding workflow issues.
- Utilized hand-held scanners to scan barcodes and enter data into the system.
- Performed quality control checks on products before packing them for shipment.
- Inspected merchandise for damages or defects prior to packaging it up for shipping out.
- Assembled boxes and cartons according to customer specifications.
- Reported any damaged items immediately to supervisors so they could be replaced quickly.
- Maintained cleanliness of warehouse areas by sweeping, dusting, and mopping floors.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Labeled boxes and placed in outbound collection areas.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
Production Worker
UniFirst
South Bend
08.2020 - 12.2021
- Inspected finished goods for quality assurance and compliance standards.
- Collaborated with team members to maintain smooth workflow processes.
- Followed safety protocols to ensure a secure working environment.
- Loaded and unloaded materials from delivery trucks and storage areas.
- Maintained cleanliness of work area to promote a safe workspace.
- Cleaned up work area at end of shift to maintain safe working environment.
- Communicated with team members regarding tasks assigned during shift.
- Followed safety protocols while operating machines and equipment.
- Reported any issues to supervisor immediately for resolution.
- Inspected product quality prior to packaging and shipment.
- Assisted in setting up production lines for manufacturing processes.
- Analyzed work orders to determine materials needed for each production batch.
Concession Stand Worker
Covaleski stadium
South Bend
09.2020 - 03.2021
- Served food and beverages to customers in a fast-paced environment.
- Maintained cleanliness and organization of concession stand area.
- Prepared food items according to health and safety standards.
- Operated cash register for accurate processing of transactions.
- Assisted customers by answering questions about menu items.
- Restocked supplies to ensure availability during events.
- Collaborated with team members to enhance service efficiency.
- Communicated effectively with other staff members in order to maintain a smooth workflow during peak hours.
- Assisted with stocking shelves and restocking supplies as needed.
- Performed opening, closing duties including setting up, breaking down equipment and cleaning work areas.
- Answered patron questions about menu items, pricing and potential food allergy risks.
- Greeted customers and provided excellent customer service.
- Prepared items according to written or verbal orders, working on several different orders.
- Followed all safety guidelines while preparing food items.
- Operated a cash register to process payments for food items.
- Safely prepared, assembled and presented food to satisfy customers and fill orders.
- Ensured the cleanliness of the concession stand area by wiping down surfaces and cleaning up spills.
- Received orders and fulfilled orders quickly and efficiently.
Cashier/Sales Associate
JCPenney
Mishawaka
06.2017 - 08.2019
- Took orders of customer,by ringing up their purchase's and bagging them up and always fixing and rearranging stock..putting away and adding items to and from inventory.
- Processed customer transactions accurately and efficiently at retail location.
- Assisted customers with product inquiries and provided recommendations.
- Maintained clean and organized checkout area for optimal customer experience.
- Handled cash, credit, and gift card transactions securely and responsibly.
- Managed inventory levels by restocking merchandise as needed on the sales floor.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Resolved customer complaints effectively to enhance satisfaction and loyalty.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
Kitchen Staff Member
St Paul's nursing and rehabilitation center
Mishawaka
02.2016 - 04.2017
- Cleaned and prepped food fruits vegetables salads milk and also cooked the food as well as served to the kids set up salad bars and stations.
- Prepared and assembled meals according to dietary guidelines for resident.
- Maintained cleanliness and organization of kitchen equipment and workstations.
- Assisted in inventory management by restocking supplies as needed.
- Collaborated with nursing staff to accommodate special dietary requests.
- Operated kitchen appliances safely while adhering to food safety standards.
- Supported meal service by delivering food trays to resident dining areas.
- Participated in weekly team meetings to discuss menu planning and improvements.
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
- Maintained cleanliness of work areas throughout shift.
- Cleaned and sanitized frequently to maintain health code standards.
- Followed health and safety guidelines for food preparation and service.
- Carried out basic cleaning duties such as sweeping floors, washing dishes .
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Performed other related duties as assigned by supervisor.
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
- Moved smoothly between different cooking stations to assist with meal preparations.
- Stocked and replenished kitchen supplies and ingredients as needed.
- Adhered fully to kitchen standards involving required portion sizes, individual recipe instructions and safe food handling procedures.
- Consistently maintained high standards of personal hygiene during shifts.
- Operated various kitchen appliances such as mixers, slicers, ovens, grills .
- Contributed to successful kitchen operations with smooth handling of daily checklists.
Sorter/Packer
Archway
South Bend
10.2013 - 12.2015
- I sorted calendars and advertisement papers and mail by SKU number stacked them in different piles and packed them as well as keeping record of all the information coming in and out.
- Sorted and organized packages for efficient processing and delivery.
- Inspected items for quality assurance before distribution.
- Maintained a clean and safe working environment to meet safety standards.
- Collaborated with team members to optimize sorting workflows.
- Documented inventory levels and reported discrepancies to supervisors.
- Inspected items for damage, defects or discrepancies prior to sorting.
- Managed the sorting of incoming and outgoing materials to ensure accuracy.
- Followed detailed instructions from supervisors in order to complete tasks accurately.
- Communicated effectively with fellow sorters about workloads and progress updates.
- Cleaned work area regularly so as not to impede productivity or efficiency levels.
Warehouse Worker
University of Notre Dame
South Bend
06.2012 - 08.2013
- Picked orders by SKU number all throughout the whole warehouse.
- Read off description paper to make sure you have all items and correct number of items..Scan the order and pack the order get it ready for shipping and ship as well.
- Collaborated with team members to streamline warehouse processes.
- Ensured cleanliness and orderliness of work areas to meet health standards.
- Utilized scanning systems for tracking shipments and inventory levels.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Operated scanners, computers, and other equipment to track orders.
- Assembled orders according to customer requests.
- Followed established guidelines for picking orders accurately.
- Ensured safety protocols were followed at all times while operating machinery.
- Identified discrepancies between physical count and computer data.
- Collaborated closely with other departments on special projects as needed.
Food Service Worker
Darden Primary
South Bend
08.2011 - 06.2013
- Cleaned and prepped food fruits vegetables salads milk and also cooked the food as well as served to the kids set up salad bars and stations.
- Prepared and served food items in compliance with safety standards.
- Maintained cleanliness of kitchen and dining areas throughout service.
- Assisted students with menu selections and dietary needs.
- Operated kitchen equipment to prepare various food options.
- Collaborated with team members to ensure efficient service flow.
- Stocked supplies and organized inventory for daily operations.
- Monitored food presentation for quality and consistency before serving.
- Followed recipes and portion control guidelines during food preparation.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Served meals to students in a friendly and courteous manner.
- Operated cash register to process cash, check, transactions.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Performed variety of duties related to food service.
- Cleaned kitchen areas, equipment and utensils.
- Maintained order and cleanliness of work areas to conform with health codes.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Set up, restocked and cleaned dining areas.
Screen Technician
Microscreen
South Bend
10.2010 - 07.2011
- I cleaned ,scanned,measured,and cut screens as well as data entry..also I packed the order ,as well as getting it ready to be shipped..which includes counting,labeling,paying close attention to details. Creating labels, and putting them on a pallet to be sent out.
- Operated screen printing machines to produce high-quality prints.
- Maintained equipment to ensure optimal performance and safety standards.
- Collaborated with design team to finalize artwork for production runs.
- Inspected finished products for quality and consistency before distribution.
- Streamlined workflow processes to enhance efficiency in production tasks.
- Managed inventory of materials required for screen printing jobs.
- Reported equipment malfunctions and coordinated repairs with maintenance staff.
- Performed daily maintenance and repairs on all equipment, including setting up and troubleshooting projectors and screens.
Crew Member/Cashier
McDonald's
South Bend
06.2008 - 09.2010
- Prepared and assembled food items according to company standards.
- Maintained cleanliness and organization of work area throughout shifts.
- Provided friendly customer service during order taking and payment processing.
- Collaborated with team members to ensure smooth service during peak hours.
- Followed health and safety regulations to maintain a safe work environment.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Took orders from patrons and input selections into store computer system.
- Packed fast food products in approved containers, cups, and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Prepared quality products while maintaining portion control and presentation within service goal times.
Education
High school diploma -
Penn High School
Mishawaka, IN06.2011
Skills
- Packaging
- Warehouse Experience
- Load & Unload
- Order Picking
- Cooking
- Food Preparation
- Shipping & Receiving
- Kitchen Management Experience
- Culinary Experience
- Materials Handling
- Restaurant Experience
- Food Production
- Food Safety
- Inventory Control
- Banquet Experience
- Catering
- Serving Experience
- Meal Preparation
- Purchasing
- Cleaning Experience
- Host/Hostess
- Communication skills
- Writing skills
- Manufacturing
- Computer literacy
- Assembly
- Merchandising
- Retail Sales
- Hotel experience
- Guest services
- Customer service
- Cash handling
- Front desk
- Cash register
- Serving
- Dietary aide experience
- Caregiving
- Nannying
- Guest relations
- Night audit
- Report preparation
- Occupancy tracking
- Team collaboration
- Front desk operations
- Effective communication
- Attention to detail
- Conflict resolution
Certification
- High School Diploma
- Food Handler Certification
- Driver's License
Additional Information
The gaps in my employment are either from relocating or personal issues, but I am ready to work and start any day.
Languages
English, Expert
Assessments
- Food service: Customer situations, Proficient, 07/01/23
- Warehouse safety, Proficient, 06/01/22
- Front desk agent (hotel), Proficient, 08/01/23
- Customer focus & orientation, Proficient, 08/01/23
- Verbal communication, Proficient, 07/01/23
- Cooking skills: Basic food preparation, Completed, 07/01/23
- Learning agility, Proficient, 06/01/22
- Work style: Conscientiousness, Proficient, 07/01/23
- Food safety, Proficient, 04/01/23
- Attention to detail, Proficient, 01/01/23
- Workplace safety, Proficient, 06/01/22
- Work style: Reliability, Proficient, 07/01/22
- Manufacturing fit, Proficient, 07/01/22
- Cleaner fit, Proficient, 10/01/22
<Enter your own>
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Night Auditor
Holiday Inn Express
08.2023 - 04.2025
Picker/Packer
Kirby Risk Corporation
02.2022 - 12.2022
Concession Stand Worker
Covaleski stadium
09.2020 - 03.2021
Production Worker
UniFirst
08.2020 - 12.2021
Cashier/Sales Associate
JCPenney
06.2017 - 08.2019
Kitchen Staff Member
St Paul's nursing and rehabilitation center
02.2016 - 04.2017
Sorter/Packer
Archway
10.2013 - 12.2015
Warehouse Worker
University of Notre Dame
06.2012 - 08.2013
Food Service Worker
Darden Primary
08.2011 - 06.2013
Screen Technician
Microscreen
10.2010 - 07.2011
Crew Member/Cashier
McDonald's
06.2008 - 09.2010
High school diploma -
Penn High School