Shondra Collini
Sylva
Summary
Dedicated front desk receptionist with strong customer service skills and attention to detail. Proficient in appointment scheduling, phone etiquette, and email correspondence. Committed to creating a welcoming environment for all guests.
Overview
26
26
years of professional experience
Work History
Front Desk Receptionist
Balsam Mountain Inn
Balsam
09.2025 - Current
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Cosmetologist
Self
Sylva
05.2008 - Current
- Provided personalized haircuts and styles for diverse clientele.
- Ensured client safety by maintaining a clean and organized workspace.
- Supported reception operations by answering phones, scheduling appointments, and processing payments efficiently.
- As the assistant manager, I handled the opening and closing aspects of the salon and processed the daily deposit.
Property Appraiser I
Jackson County
Sylva
08.2000 - 02.2006
- Reviewed and updated property records to maintain accurate assessment databases.
- Utilized GIS software to enhance property mapping and valuation accuracy.
- Communicated with clients regarding the results of appraisals or assessments.
- Clerk to the Board of Equalization and Review.
Education
Associate of Arts - Cosmetology
Southwestern Community College
Sylva, NC05-2008
Bachelor of Science - Business Administration
Western Carolina University
Cullowhee, NC05-1998
Skills
- Customer service
- Appointment scheduling
- Phone etiquette
- Front desk management
- Email correspondence
- Attention to detail
Timeline
Front Desk Receptionist
Balsam Mountain Inn
09.2025 - Current
Cosmetologist
Self
05.2008 - Current
Property Appraiser I
Jackson County
08.2000 - 02.2006
Associate of Arts - Cosmetology
Southwestern Community College
Bachelor of Science - Business Administration
Western Carolina University