Shondamon Beam
Gastonia
Summary
Highly-qualified Sales Assistant with expertise in store opening and closing procedures, money handling and merchandising. Manages tasks with accuracy and great time management abilities. Smoothly monitors security and serves diverse customer needs.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Sales Assistant Manager
Rent-A-Center
Gastonia
09.2025 - Current
- Informed customers about payment plans and promotional offers, creating additional sales opportunities.
- Managed customer inquiries, complaints, and returns effectively, ensuring a consistently positive experience for clients.
- Guided customers in product selection and inquiries, contributing to increased satisfaction.
Insurance Producer
Family First Life (Self Employed)
Gastonia
05.2024 - Current
- Cultivated client relationships, resulting in increased insurance policy sales.
- Educated clients on policy terms and conditions, enhancing their understanding of coverage.
- Informed clients about policy terms and conditions, improving their understanding of coverage.
Assistant General Manager
Conn's Home Plus
Gastonia
08.2023 - 11.2024
- Oversaw daily operations, ensuring compliance with company policies and standards while maintaining service quality.
- Mentored junior staff on customer engagement best practices, enhancing customer satisfaction ratings.
- Collaborated with department managers to develop and implement effective sales strategies.
Operations Manager
Love's Traval Stops and Country Stores
Charlotte
03.2022 - 08.2023
- Analyzed operational workflows to identify areas for improvement, resulting in enhanced resource allocation and cost savings.
- Supervised operations and staff, ensuring compliance with company policies and procedures.
- Managed daily operations to maintain optimal store functionality.
Credit Assistant Manager
Rent-A-Center
Shelby
01.2020 - 03.2022
- Processed customer credit applications, ensuring compliance with policies and regulations while facilitating timely approvals.
- Resolved customer inquiries regarding billing discrepancies and account information, enhancing customer satisfaction and trust.
- Processed customer credit applications efficiently and accurately.
- Maintained accurate records of customer accounts and transactions.
- Reviewed customer payment histories to assess creditworthiness.
Multi-Unit General Manager
Hardee's
Shelby
02.2013 - 03.2022
- Mentored staff in customer service excellence, contributing to higher guest satisfaction ratings.
- Cultivated positive work culture by fostering open communication between staff and management.
- Managed daily operations across multiple restaurant locations.
- Trained and developed staff to enhance service quality.
- Oversaw inventory management and supply chain processes.
Education
High School Diploma -
Shelby High School
Shelby, NC 08.2012 - 05.2016
Skills
- Customer service
- Financial Transactions
- Project Management
- Leadership
- Time Management
- Critical Thinking
- Dispute resolution
- Computer skills
- Effective Communication
- Customer relationship management
- Sales strategies
Certification
Life Insurance License, 01/25, 01/27
Timeline
Sales Assistant Manager
Rent-A-Center
09.2025 - Current
Insurance Producer
Family First Life (Self Employed)
05.2024 - Current
Assistant General Manager
Conn's Home Plus
08.2023 - 11.2024
Operations Manager
Love's Traval Stops and Country Stores
03.2022 - 08.2023
Credit Assistant Manager
Rent-A-Center
01.2020 - 03.2022
Multi-Unit General Manager
Hardee's
02.2013 - 03.2022
High School Diploma -
Shelby High School
08.2012 - 05.2016