Shiv Patel
Marvin,NC
Summary
Dynamic Leader with a proven track record in Automotive & Cellular sales, excelling in people development and selling. Achieved a remarkable turnaround of $1,000,000 in 8 months as General Sales Manager at Porsche/Audi Rochester. Skilled in sales team training and analytical problem solving, consistently exceeding sales goals and fostering strong client and employee relationships.
Overview
12
12
years of professional experience
Work History
General Sales Manager
Porsche/Audi Rochester/Garber Automotive Group
06.2024 - 05.2025
- Oversaw Sales Department to enhance growth and profitability.
- Executed full-scale turnaround of $1,000,000 in a period of 8 months while taking losses on aged inventory.
- Initiated management involvement at an early stage within sales process.
- Managed and revamped claims and rebate process into profitability, while previously taking losses.
- Sourced and attracted top talent for various positions.
- Performed regular analysis of financial statements to maintain goal progress.
- Won numerous awards with Audi and hit more than 200% pace objective with Porsche.
- Awarded company trip for GM.
- Awarded additional sought after vehicles for inventory.
- Managed more than 4 million dollars in inventory.
General Sales Manager
Garber Honda/ Garber Automotive Group
06.2022 - 06.2024
- Lead growth from 60 vehicles to 160 vehicle while maintaining $2500 per vehicle front end, $2,500 backend F & I dept.
- Maintained positive relationship with manufacturer.
- Awarded sought after inventory.
- Managed team of 20.
- Lead Sales training and weekly meetings.
- Offered regional Sales Training position to oversee 10 locations.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained extensive knowledge of company products and services.
Sales Manager
Garber Honda/ Garber Automotive Group
10.2021 - 06.2022
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Drove Sales by introducing Early Management Intervention.
- Generated foot traffic by cold calling and setting appointments.
- Closed deals when Brand Specialist were met with a dead end during customer interaction.
- Built relationships with customers and community to establish long-term business growth.
Assistant Sales Manager
Acura of Rochester/ Garber Automotive Group
05.2021 - 10.2021
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Made 30-50 cold calls per day.
- Trained new associates in successful sales and performance strategies.
- Assisted sales team with completing customer transactions and managing issues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Product Specialist
Garber PreOwned Super Center/ Garber Automotive Group
01.2020 - 05.2021
- Researched product's technical specifications and accurately communicated information.
- Trained and provided coaching to junior team members.
- Logged phone numbers and email addresses to contact customers for follow-ups through CRM.
- Lead customer through a Sales Process with close rate above industry average.
- Top Sales Person 11 consecutive months in a row.
Brand Specialist
Garber Honda/ Garber Automotive Group
04.2019 - 01.2020
- Cold calling to set appointments.
- Met with clients in person to assess a needs analysis, discovered needs and paired them with the right vehicles and products.
- Cultivated relationships to create positive experiences and repeat business and retention.
- Won Top Sales Person 4 months.
Operations Lead
Cellular Sales Verizon
12.2017 - 04.2019
- Managed aged inventory out of circulation working within local network.
- Insured workplace area standards were met.
- Ensured proper systems training standards were met.
- In depth Product and systems knowledge.
- Lead 3 stores
Sales Associate
Cellular Sales Verizon
04.2013 - 12.2017
- Won "ROOKIE OF THE YEAR"
- Answered customer questions about sizing, accessories, and merchandise care.
- Accurately processed POS transactions, returning payments and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
Skills
- Sales team training
- Employee growth and development
- Change management
- Exceeds sales goals
- Operations and processes
- New business development
- Training and development
- Sales coaching
- CRM proficient
Timeline
General Sales Manager
Porsche/Audi Rochester/Garber Automotive Group
06.2024 - 05.2025
General Sales Manager
Garber Honda/ Garber Automotive Group
06.2022 - 06.2024
Sales Manager
Garber Honda/ Garber Automotive Group
10.2021 - 06.2022
Assistant Sales Manager
Acura of Rochester/ Garber Automotive Group
05.2021 - 10.2021
Product Specialist
Garber PreOwned Super Center/ Garber Automotive Group
01.2020 - 05.2021
Brand Specialist
Garber Honda/ Garber Automotive Group
04.2019 - 01.2020
Operations Lead
Cellular Sales Verizon
12.2017 - 04.2019
Sales Associate
Cellular Sales Verizon
04.2013 - 12.2017
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