Shirley Herring

• WFH contracting with dental offices to clean up and collect on overdue revenue accounts by contacting either the insurance companies and or patients and resolving any discrepancies by way of conducting account audits.
• Correcting insurance codes & claims to ensure proper billing guidelines are being followed and to ensure the maximum reimbursements are received in a timely manner.
• Accessing schedules for production opportunities.
• Sending claims and attachments using the electronic claims system.
• Verifying insurance benefits, eligibilities and obtaining history to reduce denials and collections.
• Successfully Negotiating fee schedules yielding a 6-20% increase.
• Provider Credentialing.
• Collaborated with dentists to ensure accurate treatment documentation, leading to more precise billing records and improved collections.

• WFH Chatting with customer's to provide detailed medical benefits, eligibility, HSA/HRA/FSA reimbursements, claims statuses, appeals and online navigation.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Identified, researched and resolved billing variances to maintain system accuracy and currency.
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Performed targeted collections on past due accounts aged over 60-90 days.
• Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
• Responded to customer concerns and questions on daily basis.
• Executed billing tasks and recorded information in company databases.
• Reduced errors in financial records by conducting regular audits of billed accounts.
• Maximized revenue potential by identifying and resolving under-billed accounts.
• Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing write-offs.
• Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.

• Supervised team of 6 employees and provided feedback on performance
• Working closely with the office manager with to achieve monthly production goals
• Created systems to assist with going paperless
• Dental Billing and electronically sending / solving rejected claims
• Setting up new features in Dentrix and training staff on new features
• Fee scheduled negotiating for higher insurance fees, managing insurance plan accuracy in Dentrix
• Treatment Planning and obtaining financing for large treatment plans
• Optimized chair time to keep coverage and service in line with office hours
• Maintaining patient loyalty through exceptional customer service
• Onboarded new employees, including hiring, training, mentoring and new hire documentation
• Increased sales revenues by 25% over 1 yr by promoting cosmetic services and creating content about practice promotions
• Developed a Insurance verification form

• Coordinated front office duties, including customer service
• Received, recorded and addressed incoming and outgoing communication via telephone and email
• Organized paperwork such as charts and reports for office and patient needs
• Reconciled all payments at the end of each day
• Successfully scheduled patient appointments

Duties include but not limited to standard front desk duties. As a treatment coordinator my primary role consisted of scheduling appointments, being responsible for predeterminations, maintaining schedules, payment plans and insurance check posting, insurance auditing, and insurance verification.

• Confirmed appointments, communicated with clients and updated client records
• Answered large volume of incoming calls daily to resolve customer issues and schedule appointments