Shirley Bruce
Hertford
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Team Lead, Patient Access
Sentara Albemarle Medical Center
Elizabeth City
11.2015 - Current
- Led team meetings to discuss project updates and address challenges.
- Coordinated workflow schedules to optimize productivity among team members.
- Mentored junior staff on best practices and operational procedures.
- Implemented process improvements to enhance team efficiency and performance.
- Trained new employees on company policies and job expectations.
- Monitored team performance and provided constructive feedback regularly.
- Fostered a collaborative environment to encourage open communication among teammates.
- Resolved conflicts within the team to maintain a positive work atmosphere.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated tasks appropriately according to individual skill sets.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team progress and enforced deadlines.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Identified opportunities for process improvements, implementing changes when required.
- Motivated staff through positive reinforcement techniques.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Ensured compliance with company policies and procedures throughout the team.
- Developed strategies to increase team productivity and improve customer service levels.
- Maintained accurate records of employee attendance and task completion times.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Provided support to junior staff during peak periods of workloads.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Coordinated team resources to achieve project goals.
- Ensured compliance with industry standards and regulations.
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Reviewed completed work to verify consistency, quality, and conformance.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Completed daily quality assurance duties to provide feedback for improvements.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Implemented strategic plans to enhance team performance and productivity.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Ensured compliance with legal and regulatory requirements in all team activities.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Managed conflict resolution within the team to maintain a positive work environment.
- Motivated team members through recognition programs and performance-based incentives.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
Medical Records Clerk
Pasquotank Correctional Institution
Elizabeth City
05.2009 - 06.2015
- Organized and maintained medical records for accuracy and compliance.
- Ensured confidentiality of sensitive patient data following HIPAA regulations.
- Conducted regular audits of medical records to ensure completeness and accuracy.
- Managed requests for medical records from patients and authorized parties.
- Implemented filing systems to streamline document retrieval and storage processes.
- Processed incoming medical records requests.
- Scanned incoming documentation.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Organized patient charts, gathering medical histories, lab results and consents.
- Maintained a secure filing system for confidential documents.
- Entered data into electronic health record systems.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Updated patient files with new medical information as needed.
- Scanned paper records into digital format.
- Reviewed patient charts for accuracy and completeness.
- Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
- Monitored compliance with state and federal regulations regarding release of information.
- Pulled patient charts for upcoming appointments.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Observed confidentiality and safeguarded all patient-related information.
- Supported administration staff with records requests to support patient care.
- Performed quality assurance reviews of medical records for accuracy and completeness.
- Consolidated diverse medical records.
- Monitored and managed inventory of medical record supplies, such as folders and labels.
Education
Honorable Discharge - Business Administration
United States Army
Republic Of Panama 11-1987
High School Diploma -
Perquimans County High School
Hertford, NC06-1983
Skills
- HIPAA compliance
- Electronic health records
- Customer service
- Team coordination
- Conflict resolution
- Data entry
- Document organization
- Leadership development
- Team building
- Organizational skills
- Dependable and responsible
- Active listening
- Relationship building
- Clerical support
- Attention to detail
- Excellent communication
- Decision-making
Affiliations
- In my spare time, I enjoy relaxation and the simplicity of life. Although at the same time I have the tenacity to work well under pressure and still keep my composure. I consider myself a great asset to any facility that I become attached to.
Accomplishments
- Child of the Most of High God - My Faith keeps me grounded
- Veteran, United States Army with an Honorable Discharge
Certification
- Honorable Discharge - Business Administration
References
References available upon request.
Timeline
Team Lead, Patient Access
Sentara Albemarle Medical Center
11.2015 - Current
Medical Records Clerk
Pasquotank Correctional Institution
05.2009 - 06.2015
Honorable Discharge - Business Administration
United States Army
High School Diploma -
Perquimans County High School