Shirley Blocker
Alorica
Greensboro
18
years of professional experience
Dedicated customer service representative skilled in conflict resolution and active listening. Proven track record in enhancing order fulfillment efficiency and delivering high-quality support. Self-motivated and customer-focused professional with great customer service and a expert in a fast-paced environment.
Work History
Customer Service Representative
2 Years 7 Months- Answered customer telephone calls promptly to avoid on-hold wait time
- Processed replacements orders or assisted customers with alternative options for damaged products.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Evaluated account and service histories to identify steps we could take to better assist the customer.
- Handled customers at a fast pace but also kept the customers happy.
- Assisted customers with setting delivery dates for products, also informing them of the instructions they will need to follow once they have received the product
Outbound Associate
6 Years 8 Months- Coordinated outbound logistics to ensure timely delivery of HVAC products.
- Managed inventory levels and conducted regular stock audits to maintain accuracy.
- Scheduled maintenance techs to assist customers.
- Created accounts for customers
- Set clients up with our digital app
- Addressed client inquiries and updated database information.
Assembly Line Worker
3 Years 9 Months- Monitored supplies inventory, ensuring adequate stock levels for uninterrupted production
- Assembled components with minimal supervision, exceeding expected project milestones.
- Followed outlined specifications to complete assembly plans
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
CNA
3 Years 8 Months- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Provided compassionate care to patients, ensuring comfort and safety during daily activities.
- Assisted with personal hygiene tasks, promoting dignity and respect for all individuals.
- Collaborated with healthcare teams to develop individualized care plans for patients.
- Cared for residents in an assisted living facility and delivered high-quality support to meet needs
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver the appropriate care.
- Transported patients between rooms for appointments.
Education
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Call center experience
Conflict resolution
Issue resolution
Microsoft Excel
Microsoft outlook
Scheduling
Follow-up skills
Order processing
Documentation
De-escalation techniques
Spreadsheets
Information security
Timeline
Customer Service Representative
Alorica
01.2024 - CurrentRead More
Outbound Associate
CE (Carrier Enterprise)
04.2017 - 12.2023Read More
Assembly Line Worker
Gibbs Printing
02.2013 - 11.2016Read More
CNA
Tim's Caring Service
01.2009 - 09.2012Read More
Brittain Academy
High School Diploma
Read More