Summary
Overview
Work History
Education
Skills
Timeline
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Shirlene Owens

Poplar,NC

Summary

Dynamic Administrative Assistant with a proven track record at Crossroads Ford Fuquay Varina, excelling in customer service and office administration. Enhanced workflow efficiency through effective scheduling and developed organizational systems that improved document retrieval times. Proficient in Microsoft Word, I foster strong client relationships while maintaining confidentiality and accuracy in all tasks.

Overview

5
5
years of professional experience

Work History

Administrative Assistant

Crossroads Ford Fuquay Varina
09.2022 - Current
  • Managed daily office operations, ensuring efficient workflow and communication across departments.
  • Coordinated scheduling for meetings, appointments, and events to optimize executive time management.
  • Maintained accurate records of customer interactions, enhancing service delivery and follow-up procedures.
  • Developed organizational systems for filing and documentation, improving retrieval times by standardizing processes.
  • Assisted in preparing reports and presentations, contributing to informed decision-making for managers.
  • Facilitated training sessions for new administrative staff, promoting consistency in task execution and company policies.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Office Administrative Assistant

Premier Healthcare Center
08.2020 - 09.2022
  • Coordinated scheduling and appointment management for medical staff and patients.
  • Managed patient records, ensuring accuracy and confidentiality in compliance with regulations.
  • Assisted in billing processes, verifying insurance information and processing payments accurately.
  • Organized office inventory, maintaining supplies while minimizing costs through effective vendor negotiation.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.

Education

High School Diploma -

Currituck County High School
Currituck, NC
06-1998

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Microsoft Word
  • Computer proficiency

Timeline

Administrative Assistant

Crossroads Ford Fuquay Varina
09.2022 - Current

Office Administrative Assistant

Premier Healthcare Center
08.2020 - 09.2022

High School Diploma -

Currituck County High School

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Shirlene Owens