Shinenette Redding
Raleigh
Summary
Results-driven barista with a proven track record in team leadership and process improvement. Skilled in multitasking, inventory management, and delivering exceptional customer service, contributing to a positive atmosphere and efficient operations.
Overview
5
5
years of professional experience
Work History
Barista
HMSHost
12.2020 - Current
- Prepared and served a variety of coffee beverages, ensuring quality and consistency.
- Managed daily inventory of coffee beans and supplies to optimize stock levels.
- Implemented workflow improvements to enhance efficiency during peak hours.
- Maintained cleanliness and organization of workstations for optimal safety standards.
- Provided exceptional customer service, resolving inquiries and complaints effectively.
- Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.
- Promoted a welcoming atmosphere by greeting each guest warmly upon arrival while anticipating their needs throughout their visit.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
- Maintained a clean and organized workspace, ensuring high standards of hygiene and safety for both staff and customers.
- Developed a loyal customer base through friendly interactions, remembering preferences, and consistently delivering high-quality beverages.
- Resolved customer complaints promptly and professionally, ensuring repeat business and upholding the cafe''s reputation for excellent service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Pet Care Associate
PetSmart
02.2022 - 11.2022
- Provided exceptional customer service, assisting pet owners with product selection and care advice.
- Maintained cleanliness and organization of animal habitats to ensure optimal health standards.
- Monitored animal behavior and health, reporting concerns to management for timely intervention.
- Collaborated with team members to streamline inventory processes and improve stock management.
- Educated customers on pet care products, enhancing their knowledge and promoting responsible ownership.
- Provided exceptional customer service through clear communication, timely responses to inquiries, and professional demeanor at all times.
- Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed.
- Enhanced customer satisfaction by providing personalized pet care services tailored to individual needs.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Kept animals clean and free of contaminants to promote optimal health.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
Education
High School Diploma -
Palm Beach Lakes
West Palm Beach, FLSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Opening and closing duties
- Team leadership
- Order taking
- Cash register operation
- Espresso machine operation
- Beverage preparation
- POS systems
Timeline
Pet Care Associate
PetSmart
02.2022 - 11.2022
Barista
HMSHost
12.2020 - Current
High School Diploma -
Palm Beach Lakes