Shilindria Rivers
Charlotte
Summary
Dynamic professional with strong analytical, communication, and teamwork skills, recognized for the ability to adapt quickly to new environments and challenges. Committed to contributing to team success while pursuing opportunities for professional development. A positive attitude and dedication to continuous learning drive a proactive approach to achieving goals and enhancing overall performance. Ready to leverage expertise in a collaborative setting to deliver impactful results.
Overview
8
8
years of professional experience
Work History
Digital Sales Support
Spectrum
Charlotte, NC
12.2025 - Current
- Employ sales strategies to enhance product and service offerings and sharing successful techniques with colleagues
- Contribute to the enhancement of customer satisfaction and retention by taking care of the customers' needs
- Process orders for cable, internet, voice, and mobile services efficiently with new customers and partners (third party retailers)
- Address order issues across various vendors to optimize the delivery of digital products.
Senior Technical Support Advisor (iOS, Mac, Media services)
Transcom
Remote
06.2024 - 11.2025
- Successfully provide technical support and customer service to multiple customers daily
- Implement customer service procedures and guidelines to improve customer satisfaction.
- Support customers having data connectivity issues, assisting with troubleshooting steps, and rebooting hardware.
Senior Game Advisor
GameStop
Charlotte, NC
03.2024 - 07.2024
- Conducted daily inventory counts, weekly marketing resets, price changes, and materials management.
- Responded to customer concerns quickly, effectively, and courteously.
- Assisted store in meeting sales, profit, shrink goals, and in checking shipments for discrepancies/shortages.
Personal Shopper
Walmart
Charlotte, NC
06.2022 - 12.2023
- Assisted customers with food selection, inquiries, and order customization requests.
- Shopped customer orders/exceptions by commodity and provide substitutions, if allowed.
- Staged orders in appropriate commodity areas to be dispensed for customers.
Licensed Insurance Agent (Hybrid)
TranZact
Charlotte, NC
08.2021 - 12.2021
- Sold a variety of insurance products such as medicare advantage to qualified individuals
- Answered any questions customers have concerning their coverage options
- Handled inbound and outbound service calls by providing accurate and complete information
FC Associate I, Direct
Amazon
Charlotte, NC
05.2021 - 08.2021
- Safely and efficiently utilized warehouse material handling equipment
- Consistently pick, stage, receive, and count product to meet established company production and service levels
- Scanned items from bins for customer orders and packaged items for delivery.
Extended Day Tutor
Charlotte-Mecklenburg School District
Charlotte, NC
03.2021 - 05.2021
- Served as a positive role model/mentor to students by assisting them with subject areas in math, English, and science.
PBI Professional Tutor
Northeastern Technical College
Bennettsville, SC
03.2018 - 12.2020
- Served as a positive role model/mentor to students by assisting them with classwork and homework activities with subjects in computer technology, mathematics, and early English.
- Served as a note taker for students with learning disabilities
- Provided individualized content and skill-development tutoring to assigned students
- Reviewed homework assignments and test scores, and work through problems or questions that the student did not answer correctly.
- Provided students with supplemental work to focus on their struggle areas
- Maintained accurate and up-to-date records of each tutoring session.
- Answered phone calls
AVID Tutor/Substitute Teacher
Marlboro County School District/Kelly Services
Bennettsville, SC
09.2017 - 03.2020
- Served as a positive role model/mentor to students, review student class and textbook notes and binders, conduct tutorial sessions in all subject areas individually or in small groups, communicate frequently and honestly with AVID coordinator/teacher about students’ progress and areas of concern, and assisted in the development and preparation of AVID instructional materials for tutorial sessions.
- Implemented classroom management techniques while facilitating students in the absence of the teacher.
Computer Technology Adjunct Instructor/Substitute for Campus Coordinator
Northeastern Technical College
Bennettsville, SC
06.2018 - 12.2018
- Developed and managed syllabus materials, facilitate class instruction, and evaluate student performance using in class and online instruction through distance learning for the instruction of computer technology and Microsoft Office (Word, excel, PowerPoint, access).
- Opened campus, answer external and campus phone calls, assist walk-ins/Welcome and counsel parents and potential students on offerings and admissions process, assist students and parents with filling out financial aid, students who plan to NETC and non-NETC students, monitor distance learning classes, and monitor and assist computer lab attendees
Education
B.S. - Computer Science
South Carolina State University
Orangeburg, SCSkills
- Supportive interpersonal skills
- Cross-functional teamwork
- Customer engagement
- Effective problem resolution
- Dependable and responsible
- Strong focus on accuracy
- Proficient in managing multiple tasks
- Skilled in digital technologies
- Attentive listening
Timeline
Digital Sales Support
Spectrum
12.2025 - Current
Senior Technical Support Advisor (iOS, Mac, Media services)
Transcom
06.2024 - 11.2025
Senior Game Advisor
GameStop
03.2024 - 07.2024
Personal Shopper
Walmart
06.2022 - 12.2023
Licensed Insurance Agent (Hybrid)
TranZact
08.2021 - 12.2021
FC Associate I, Direct
Amazon
05.2021 - 08.2021
Extended Day Tutor
Charlotte-Mecklenburg School District
03.2021 - 05.2021
Computer Technology Adjunct Instructor/Substitute for Campus Coordinator
Northeastern Technical College
06.2018 - 12.2018
PBI Professional Tutor
Northeastern Technical College
03.2018 - 12.2020
AVID Tutor/Substitute Teacher
Marlboro County School District/Kelly Services
09.2017 - 03.2020
B.S. - Computer Science
South Carolina State University