Shervin Smith
Angier
Summary
Accomplished Business Analyst with a proven track record at Fidelity Investments, specializing in data analysis and stakeholder communication. Expert in requirements gathering and competitive analysis, I have driven significant process improvements and project successes.
Overview
19
19
years of professional experience
Work History
BUSINESS ANALYST
Fidelity Investments
01.2023 - Current
- Managed multiple concurrent tasks in a fast-paced environment.
- Built relationships with internal customers to ensure successful project outcomes.
- Identified and documented business requirements utilizing Agile.
- Produced comprehensive documents outlining the scope of work for projects.
- Provided support for SNOW queue. Providing explanation and detailing an explanation to solve issues.
- Maintained WFDL and updating documents to stay updated for end users.
- Facilitated communication between stakeholders and CTG teams.
- Partnered with teams to guide quality and process improvements.
- Generated reports to track and analyze project performance and progress.
- Utilized SQL queries for ad hoc data analysis requests from stakeholders.
- Designed automated reporting processes utilizing SQL queries and Excel macros for streamlined data analysis.
HR/OPERATIONS MANAGER
TJ Maxx
09.2010 - 01.2023
- Drives operations management and staffing for location with $5M-$25M sales volume.
- Executes a variety of human resources responsibilities, including benefits administration, career development, performance improvements, and terminations.
- Shapes decisions that maximize sales and customer experience and meet operating, HR, and loss prevention goals.
- Responded quickly to meet customer needs and resolve problems.
- Identified ways to improve efficiency in HR and operations to implement process changes.
- Supports HR and customer satisfaction functions; supervise staff of 40 non-exempt reports.
- Facilitates all recruitment, hiring, training, and new employee orientation; direct all training for store, ensuring that all incoming employees are trained.
HUMAN RESOURCES GENERALIST
Home Depot
01.2008 - 01.2010
- Managed HR at four district locations, driving goal achievement.
- Assisted managers in resolving employee relations issues such as performance management, disciplinary action, grievances.
- Conducted exit interviews to understand reasons behind voluntary terminations.
- Coordinated onboarding of new employees, providing orientation materials and training programs.
- Collaborated with other departments to address organizational needs from an HR perspective.
- Conducted investigations into employee complaints and recommended solutions and corrective actions per company policies.
- Oversaw preparation of new hire paperwork and managed on-boarding process.
- Conducted enrollment meetings and advised personnel on eligibility, application and conditions of benefit programs.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Participated in ongoing training to enhance own job skills and knowledge.
- Hand-picked to attend training in recruiting techniques and ADA training; upon completion, tasked with delivering learning objectives to managers.
- Directed the implementation of strategic initiatives in the wake of large-scale restructuring; developed organizational effectiveness, staffing, performance management, HR communications, and employee relations.
- Provided advice and guidance on all aspects of human resources including benefits administration, payroll processing, personnel records.
- Prepared reports related to workforce metrics such as headcounts and turnover rate.
- Organized employee recognition events to boost morale within the organization.
- Analyzed trends in turnover rates and provided recommendations for improvement strategies.
- Led investigations into complaints or allegations of misconduct or violations of company policy or procedure.
- Handled EEOC claims, worker's compensation and unemployment claims, and hearings.
- Scheduled and conducted new employee orientations.
HUMAN RESOURCES MANAGER
Home Depot
08.2006 - 01.2008
- Resolved workplace issues in accordance with company policy and legal guidelines.
- Developed training materials and provided orientation sessions to new hires.
- Conducted investigations for employee complaints and concerns to determine resolutions.
- Performed background checks and reference checks on potential candidates for open positions.
- Coordinated employee recognition programs designed to reward excellent performance.
- Recruited and onboarded new employees, ensuring compliance with regulatory requirements.
- Conducted exit interviews to gain insight into reasons for departure from the company.
- Oversaw and coordinated content onboarding processes for new hires.
- Participated in weekly staff meetings and met with management to review progress and status of various issues.
- Ensured compliance with federal, state and local employment laws regarding all aspects of Human Resources management.
Education
Bachelor of Science (B.S.) - Information System Management
East Carolina University
Greenville, NC12.1993
Skills
- Competitive Analysis
- Requirements Gathering
- Strategic Planning
- Business Management Development
- Government Compliance
- Harassment-Free Training
- Data Mapping
- Data Analysis
- Performance Management
- EEOC Training
- Diversity/Inclusion
- Employee Relations Training
Timeline
BUSINESS ANALYST
Fidelity Investments
01.2023 - Current
HR/OPERATIONS MANAGER
TJ Maxx
09.2010 - 01.2023
HUMAN RESOURCES GENERALIST
Home Depot
01.2008 - 01.2010
HUMAN RESOURCES MANAGER
Home Depot
08.2006 - 01.2008
Bachelor of Science (B.S.) - Information System Management
East Carolina University
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