Sherry Sheldon

Administrative & Customer Service Responsibilities Data Entry & Record Management Reporting & Administrative Support Additional Contributions

• Provided front‑line customer service by answering inquiries, offering information, and resolving complaints from the public.
• Processed and issued animal licenses, including accurate collection and recording of associated fees.
• Responded to phone calls and routed inquiries to appropriate staff or departments.
• Entered and maintained data related to animal licensing, field service calls, and shelter operations in computerized systems.
• Organized and updated physical and digital filing systems to ensure easy retrieval and compliance with departmental standards.
• Prepared and maintained departmental documents, reports, correspondence, and records.
• Compiled and submitted weekly and monthly shelter activity reports.
• Supported daily operations of the Animal Control Department through routine clerical and administrative tasks.
• Exercised sound judgment in administrative decision‑making based on knowledge of departmental procedures, laws, and regulations.
• Adapted to a flexible work schedule to meet departmental needs.
• Collaborated with the Animal Services Director and staff to support overall department efficiency.

• Responsible for developing and implementing online sales strategies to increase revenue and achieve sales goals. I managed online sales channels, created compelling listings, optimized the online shopping experience, and handled all customer inquiries and orders.

• Measure, design, fit and adapt lenses and frames in accordance with prescriptions; Assist clients to select frames that are appropriate for them and in the preferred style and color they want; Prepare work orders to the optical laboratory that relate to the grinding and mounting of lenses in the chosen frames; Handle administrative duties that include tracking inventory, recording sales and taking care of our valued veterans.

• Handle administrative duties that include tracking inventory, recording sales, submitting patient insurance information, bookkeeping and client records; Assemble eyeglasses by fitting lenses into frames; when required cut and edge lenses to fit frames; Grind lenses and apply lens coating as required; Perform and document repairs, calibration and testing of equipment

• Expert on product knowledge, understanding features and benefits and sharing with clients; Building and cultivating relationships with customers through personal interaction; Sharp awareness of current fashion trends