Sherry Scott
Charlotte
Summary
Dynamic and dedicated professional with extensive experience in hospitality, notably at Marriott. Proven track record in guest relations and order accuracy, consistently delivering exceptional service. Skilled in food safety practices and complaint resolution, ensuring a welcoming atmosphere and high standards of cleanliness. Committed to enhancing guest experiences through personalized service.
Professional hospitality worker with strong background in delivering high-quality guest experiences. Skilled in maintaining cleanliness, managing food service, and ensuring guest satisfaction. Focused on team collaboration and adaptability to meet changing needs. Reliable, dependable, and results-driven with positive attitude and excellent communication skills.
Overview
2012
2012
years of professional experience
Work History
Room Service Attendant
He Marriott
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
- Contributed towards a welcoming atmosphere by providing a warm smile and personalized greeting upon each interaction with guests.
- Upheld strict hygiene standards within the room service area, adhering to established protocols for sanitation procedures.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
Cashier
Chick Fil A
- Greeted customers upon entry and responded promptly to requests.
- Assessed customer needs to provide tailored assistance.
- Worked flexible hours and additional shifts to support business demands.
- Operated cash register for cash, check, and credit card transactions with high accuracy.
Breakfast Attendant
Fairfield Inn Hotels
- Operated kitchen equipment to ensure consistent quality of prepared foods.
- Maintained strict adherence to safety and sanitation guidelines for food handling.
- Exhibited attention to detail when setting up buffet stations and cleaning dining areas.
- Complied with hotel brand standards for meal preparation and dining area presentation.
Breakfast Attendant
Himes2Suites Hotel
Server
Chilis Resturant
07.2005 - 03.2011
- Demonstrated effective multitasking by managing several tables without sacrificing service quality.
- Delivered food and beverages quickly, focusing on individual customer needs.
- Employed POS system for seamless order placements, billing, and handling of complimentary items.
- Partnered with colleagues to optimize workflow during high-traffic shifts.
Education
Sociology
University of North Carolina At Charlotte
2007
Skills
- Guest room cleaning
- Punctuality
- Cleanliness maintenance
- Phone etiquette
- Food presentation
- Guest relations
- Complaint resolution
- Inventory management
- Order accuracy
- Food safety practices
- Menu pricing
- Order processing
- Cross-functional teamwork
- Allergy awareness
- Delivery management
- Personal grooming
- Hygiene standards
- Dish preparation
- Food tray transportation
Timeline
Server
Chilis Resturant
07.2005 - 03.2011
Room Service Attendant
He Marriott
Cashier
Chick Fil A
Breakfast Attendant
Fairfield Inn Hotels
Breakfast Attendant
Himes2Suites Hotel
Sociology
University of North Carolina At Charlotte
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