SHERRY O RODNEY

Meet and greet clients and check them in. Answer the phone and answered any questions concerning the facility and also registered any new members for the new season

• Facilitated communication between administration staff, coaches and parents when necessary.

• Worked administration jobs for the City of Savannah, Chatham County and Voters Registration. This included answering the phone, customer service, and filing
• Managed filing systems and organized documents for efficient retrieval.
• Processed incoming correspondence and directed to appropriate departments.
• Maintained office supplies inventory and ordered materials as needed.
• Organized and maintained filing systems both electronically and manually.

Traveled to hotels across the United States. Issuing guest service as well as greeting guest upon arrival. Check-in and check-out of guest. Answered phones and inquiries regarding hotel rooms, staff and amenities services. Charges and travel directions managed all account accurate accounting of rooms. Refer guest to appropriate departments to resolve issues. Managed billing payments balanced cash at the end of the shift and generated accounting reports.

• Managed daily operations for multiple hotels venues within hospitality group.
• Implemented customer service protocols to enhance guest satisfaction experiences.
• Oversaw scheduling and staffing to ensure optimal coverage during peak hours.
• Managed quality control and maintained high level of customer satisfaction.
• Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
• Resolved customer inquiries promptly via phone or email communication channels.