Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sherry Mason

Mocksville

Summary

Dynamic leader with a proven track record at Dollar General, enhancing customer satisfaction and boosting sales through expert visual and display merchandising. Skilled in fostering team collaboration and driving promotional strategies, achieving significant improvements in store performance. Demonstrates mastery in visual merchandising and exceptional interpersonal abilities, ensuring operational excellence and customer loyalty.

Developed strong visual merchandising and inventory management skills in fast-paced retail environment. Demonstrated ability to analyze market trends and implement effective merchandising strategies. Seeking to transition into new field, leveraging these transferrable skills to contribute to dynamic team.

Possessing highly organized and positive demeanor, I excel in fast-paced retail environments. Familiar with inventory management and product placement, capable of utilizing planograms and merchandising strategies. Dedicated to driving sales and enhancing customer experiences through effective merchandising techniques.

Overview

2021
2021
years of professional experience

Work History

Merchandising

InStore Group
  • Assisted in increasing store sales through effective merchandising and promotional strategies.
  • Implemented creative merchandising strategies that showcased products and boosted sales performance.
  • Contributed to successful promotional events by executing attractive visual merchandising strategies.
  • Assisted in achieving sales goals through effective merchandising strategies and store operations.
  • Carried out merchandising programs to meet schedules and standards of excellence.
  • Enhanced store presentation through regular merchandising updates and innovative display techniques.

Housekeeper Supervisor

Lodge at Old Trail
07.2018 - 04.2020
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Worked with front desk to respond promptly to all guest requests.
  • Communicated repair needs to maintenance staff.
  • Coordinated household cleaning service operations and managed client relations.
  • Ensured high-quality standards were met by regularly inspecting rooms and public spaces for cleanliness and orderliness.

Cashier

7-eleven
06.2015 - 07.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.

Assistant Manager and Then Promoted to Store Manag

Dollar General
08.2012 - 06.2018
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.

Cashier Team Lead

Pilot Travel Centers
08.2014 - 06.2015
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Operated POS cash register and equipment to collect payments.
  • Increased customer loyalty and retention.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
  • Monitored areas for security issues and safety hazards.
  • Promoted store loyalty programs to increase repeat business and bolster customer relations.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.

Education

Office Specialist - Office Management

Dominion Business School
Staunton, VA
07.1992

General -

Stuarts Draft High
Stuarts Draft Va
06.1991

Skills

  • Visual merchandising mastery
  • Store merchandising
  • Display merchandising
  • Merchandising and promotions

Timeline

Housekeeper Supervisor

Lodge at Old Trail
07.2018 - 04.2020

Cashier

7-eleven
06.2015 - 07.2018

Cashier Team Lead

Pilot Travel Centers
08.2014 - 06.2015

Assistant Manager and Then Promoted to Store Manag

Dollar General
08.2012 - 06.2018

Merchandising

InStore Group

Office Specialist - Office Management

Dominion Business School

General -

Stuarts Draft High

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Sherry Mason