Sherry L. Johnson
Statesville,NC
Summary
Dependable and quick-thinking professional with a strong aptitude for managing complex systems and technology. Possessing foundational knowledge in network operations and system monitoring, coupled with skills in troubleshooting and maintaining system hardware and software. Committed to ensuring seamless operations and contributing to overall efficiency and reliability. Dedicated to delivering high-quality results in a fast-paced environment.
Overview
16
16
years of professional experience
Work History
Systems Operator
WALMART FULFILLMENT CENTER - 3001
Troutman, North Carolina
06.2022 - Current
- Maintain checkout and stationary equipment utilized by associates in all departments/offices
- Conduct preventative maintenance, troubleshoot problems with equipment as needed; liaison with facility for support tickets/calls
- Responsible for oversight of records submitted for annual SCR audit
- Primary trainer for new personnel in the department
- Oversee proper documentation and disposal of damaged equipment
- Assist new hires with logging into equipment, user ID’s and passwords
- Modify accesses as needed by associates/managers
QA Reports Clerk/ICQA Associate
WALMART FULFILLMENT CENTER - 3001
Troutman, North Carolina
09.2021 - 06.2022
- Conducted quality audits and cycle counts, did problem solving for misplaced/missing inventory, assisted with “special projects” such as shelf labeling during opening phase of new facility
- Acted as Damages Clerk to process all damages, donations and liquidations
- Trained additional associates in department
Receptionist/Assistant to Property Manager
DOUG MADISON REALTY
Statesville, North Carolina
08.2020 - 11.2021
- First contact for phone and walk-in traffic
- Maintained rental records in accordance with state/local regulations including leases, renewals, payments; prepared legal documents for evictions
- Coordinated maintenance requests with technician/vendor
- Updated filing system
Receptionist
THE CITADEL SKILLED NURSING FACILITY
Mooresville, North Carolina
06.2020 - 08.2020
- First contact for phone, email and walk-in traffic
- Conducted/logged temperature checks of staff and visitors during Covid protocol
- Facilitated communications between families and residents/patients during lockdown periods; provided updates within HIPAA regulations
- Assisted business manager with petty cash and patient accounts
Office/Marketing Coordinator
PRINCETON COMMUNITIES
Mooresville, North Carolina
07.2019 - 03.2020
- Managed day-to-day operations of multi-company office; provided service as receptionist for all walk-in and phone contacts
- Designed/maintained websites for several entities; coordinate with other marketing outreach
- Designed/produced printed marketing materials as needed
- Maintained digital filing system
- Facilitated use/maintenance of conference room and other common areas
Family Services Counselor
IREDELL MEMORIAL PARK
Statesville, North Carolina
11.2017 - 11.2018
- Provided customer service to families preparing to bury recently deceased kin
- Prepared all contracts/paperwork needed to fulfill legal and company regulations prior to burial; coordinated services with local and out-of-town funeral service providers
- Provided information on services, products and financial plans available for clients interested in pre-arranging burial plans
- Assisted visitors in locating burials
- Maintained extensive archive of records for all transactions and burials
Marketing Specialist/Online Sales Consultant
SEDGEWICK HOMES LLC
Statesville
09.2015 - 03.2017
- Assisted in broad marketing outreach for custom homebuilder including maintenance of website and social media, coordinated festival events, designed collateral materials including newsletters; maintained online chat presence to provide information on company including all follow-ups
- Assisted accounting department with draw schedule for customer construction loans
- Telephone receptionist for corporate office
Sales Specialist – Kitchen Cabinets
LOWES HOME IMPROVEMENT
Troutman, North Carolina
06.2013 - 09.2015
- Designed and sold kitchen/bath cabinetry using 20/20 CAD software
- Coordinated with Project Specialist Interiors and other departments to create multi-phase remodeling projects
- Provided first contact for customer service in Kitchen Cabinet, Appliances and Flooring Departments; maintained department to company merchandising standards
- Built strong client relationships through consistent communication and effective problem solving.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
Sales Specialist – Kitchen Cabinets
LOWES HOME IMPROVEMENT
Charlotte, NC
05.2012 - 06.2013
- Same skill set and responsibilities as above
- Operated in new Sterling /Siebel systems for order and customer management; coordinated with Central Delivery and Central Production Offices
Site Manager/Contractor
THE HISTORIC SHARPE HOUSE
Statesville, North Carolina
08.2009 - 12.2012
- Designed and supervised marketing for historic property
- Coordinated all rental tours and event contracts; developed new public events in heritage and the arts
- Supervised property maintenance
Education
MFA - Historic Preservation
Savannah College of Art & Design
Savannah, GABFA - Graphic Design
East Tennessee State University
Johnson City, TNSkills
- Service-oriented communication
- Effective communication
- Digital marketing
- Skilled in Microsoft Office suite
- Expertise in advanced Excel functions
- Email management
- Skilled in document creation with Word
- Proficient in Adobe Creative Suite
Accomplishments
- Member of Systems team who coordinated, inventoried and deployed equipment for new fulfillment warehouse.
- Digitized all rental records for small property management office in accordance with regulations; created web-based filing system as backup in case of disaster to ensure prompt return to operations.
- Coordinated ordering/distribution of annual safety incentives for thirty-two Lowe’s distribution centers nationwide; developed additional income stream as result of excellent customer service.
- Increased sales in Kitchen Cabinets Department and Project Specialist Interiors program to over $1 million.
- Developed computerized pricing charts to eliminate time-consuming calculations and reduce errors.
Software Proficiencies
Microsoft Office (Excel, Outlook, Word), Adobe Creative Suite (Acrobat, InDesign, PhotoShop), Microsoft Office (PowerPoint, Publisher), Adobe Creative Suite (Illustrator), Word Press
Timeline
Systems Operator
WALMART FULFILLMENT CENTER - 3001
06.2022 - Current
QA Reports Clerk/ICQA Associate
WALMART FULFILLMENT CENTER - 3001
09.2021 - 06.2022
Receptionist/Assistant to Property Manager
DOUG MADISON REALTY
08.2020 - 11.2021
Receptionist
THE CITADEL SKILLED NURSING FACILITY
06.2020 - 08.2020
Office/Marketing Coordinator
PRINCETON COMMUNITIES
07.2019 - 03.2020
Family Services Counselor
IREDELL MEMORIAL PARK
11.2017 - 11.2018
Marketing Specialist/Online Sales Consultant
SEDGEWICK HOMES LLC
09.2015 - 03.2017
Sales Specialist – Kitchen Cabinets
LOWES HOME IMPROVEMENT
06.2013 - 09.2015
Sales Specialist – Kitchen Cabinets
LOWES HOME IMPROVEMENT
05.2012 - 06.2013
Site Manager/Contractor
THE HISTORIC SHARPE HOUSE
08.2009 - 12.2012
MFA - Historic Preservation
Savannah College of Art & Design
BFA - Graphic Design
East Tennessee State University
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