Sherry House
Clayton
Summary
Accomplished retail management professional with 25+ years of progressive leadership experience at Food Lion. Demonstrated expertise in front-end operations, training implementation, and multi-store management. Proven ability to enhance operational efficiency, develop high-performing teams, and maintain exceptional customer service standards across diverse retail environments. Strategic leader with strong analytical capabilities and a track record of driving measurable improvements in sales performance, shrinkage control, and employee engagement.
Overview
27
27
years of professional experience
Work History
Front End Implementation & Training Specialist
Food Lion
Salisbury
02.2019 - Current
- Direct front-end operations monitoring across multiple retail locations, ensuring consistent adherence to customer service standards and operational efficiency benchmarks
- Develop and deliver comprehensive training programs for key leadership personnel, focusing on customer service excellence, issue resolution, and operational best practices
- Analyze employee performance metrics and implement corrective action plans to address operational deficiencies and enhance productivity targets
- Provide expert coaching on complex sales scenarios, customer conflict resolution, cash management protocols, and front-end operational procedures
- Lead onboarding initiatives for new associates, ensuring standardized training delivery and consistent service quality across all locations
- Manage scheduled remodel implementations and system upgrades to optimize customer experience and streamline checkout processes
Store Manager
Food Lion
05.2011 - 02.2019
- Directed comprehensive store operations encompassing P&L management, inventory control, cash operations, and regulatory compliance for high-volume retail locations
- Led cross-functional teams of 30+ associates through strategic communication, performance management, and professional development initiatives
- Achieved consistent revenue growth while reducing shrinkage by implementing rigorous loss prevention protocols and customer service standards
- Optimized inventory management systems and backroom operations, resulting in improved stock rotation, reduced waste, and enhanced ordering efficiency
- Elevated customer satisfaction ratings through targeted coaching of sales associates on product knowledge, consultative selling techniques, and service recovery
Assistant Store Manager / CAO Roll Out Trainer
Food Lion
05.2011 - 05.2012
- Partnered with Store Manager to oversee daily operations, customer relations, and employee performance management
- Streamlined opening and closing procedures through process analysis and implementation of efficiency improvements
- Selected as regional trainer for Computer Assisted Ordering (CAO) system implementation, traveling to multiple locations to train store teams and ensure successful technology adoption
- Managed full-cycle recruitment, onboarding, and training processes ensuring alignment with organizational policies and cultural values
Assistant Manager / Roll Out of CAO
Food Lion
05.2010 - 05.2011
- Led Computer Assisted Ordering (CAO) system rollout across multiple regional store locations
- Trained store management teams on new ordering technology, inventory management protocols, and system optimization
Customer Service Manager / RLT
Food Lion
Fayetteville
02.2000 - 05.2011
- Managed customer service operations with emphasis on complaint resolution, satisfaction enhancement, and loyalty development
- Designed and implemented performance-based training programs focusing on service techniques, sales strategies, and operational excellence
- Consistently exceeded team performance objectives through collaborative leadership and strategic service initiative implementation
Front End Trainer / Roll Out of WFM
Food Lion
05.2008 - 05.2010
- Spearheaded enterprise-wide Workforce Management (WFM) system implementation across regional store network
- Delivered comprehensive training programs to management teams and associates on scheduling technology, time management systems, and labor optimization
Bookkeeper
Food Lion
Fayetteville
09.1999 - 02.2000
- Maintained accurate financial records and executed daily accounting functions
Produce Associate
Food Lion
Fayetteville
06.1999 - 09.1999
- Maintained department presentation standards and provided customer assistance
Skills
- Operations Management
- Team Leadership & Development
- Training Program Implementation
- Customer Service Excellence
- Loss Prevention & Shrink Control
- Financial Controls & Cash Management
- Performance Analysis & Optimization
- Change Management
- Inventory & Supply Chain Management
- Strategic Planning & Execution
- Compliance & Safety Standards
- Multi-Site Coordination
Timeline
Front End Implementation & Training Specialist
Food Lion
02.2019 - Current
Store Manager
Food Lion
05.2011 - 02.2019
Assistant Store Manager / CAO Roll Out Trainer
Food Lion
05.2011 - 05.2012
Assistant Manager / Roll Out of CAO
Food Lion
05.2010 - 05.2011
Front End Trainer / Roll Out of WFM
Food Lion
05.2008 - 05.2010
Customer Service Manager / RLT
Food Lion
02.2000 - 05.2011
Bookkeeper
Food Lion
09.1999 - 02.2000
Produce Associate
Food Lion
06.1999 - 09.1999