Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sherry Baldwin

HIGH POINT

Summary

Dedicated customer service representative with proven skills in problem-solving and efficiency. Committed to streamlining processes and enhancing customer satisfaction. Experienced Customer Service Representative skilled in efficient processing, dispute resolution, and enhancing customer satisfaction. Proven ability to collaborate with teams to achieve service goals.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Ralph Lauren
High Point
10.2025 - 12.2025
  • Resolved product inquiries and service requests, enhancing customer satisfaction.
  • Facilitated efficient processing of customer orders and returns, ensuring timely service.
  • Updated knowledge of current promotional offers and merchandise to provide accurate information.

Lead

JSL Inc.
Greensboro
04.2021 - 06.2025
  • Executed daily responsibilities with attention to detail and efficiency.
  • Collaborated with diverse team members to achieve shared goals and resolve product and service-related issues.
  • Organized and prioritized tasks to meet service goals effectively.

Assembly Line Production Worker

Endura Products
Colfax
01.2019 - 04.2021
  • Adhered to safety protocols to maintain a safe working environment for all team members.
  • Ensured cleanliness and organization of work area to support efficient production processes.
  • Assembled components using hand tools and machinery.
  • Maintained quality standards through regular inspections.
  • Operated production line equipment efficiently and safely.

Education

Business Administration

Guilford Technical Community College
Jamestown, NC
04-2026

Skills

  • Customer service
  • Refunds processing
  • Dispute resolution
  • Team collaboration

Timeline

Customer Service Representative

Ralph Lauren
10.2025 - 12.2025

Lead

JSL Inc.
04.2021 - 06.2025

Assembly Line Production Worker

Endura Products
01.2019 - 04.2021

Business Administration

Guilford Technical Community College
Sherry Baldwin