SHERRI GRAHAM
Greensboro
Summary
Results-driven Property Manager with 5 years of experience in leasing and property management. Proficient in Yardi, Knock, OneSite, Bluemoon, Click Pay, and Rent Cafe, with a strong understanding of the Triad area rental market. Skilled in fostering resident satisfaction, managing financial operations, and implementing property enhancements. Background in insurance and medical representation provides a unique perspective on client engagement and problem-solving.
Overview
9
9
years of professional experience
1
1
Certification
Work History
PROPERTY MANAGER
INHOUSE MARKETING/INTERSOLUTIONS/GLENDALE
Greensboro
06.2021 - 06.2026
- I went from Temp to Permanent positions in between dates shown above. I can elaborate on specific timelines for each job. I managed and Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services. Distributed and followed up on tenant renewal notices. Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes. Greeted clients, showed apartments, and prepared leases. Collected monthly rent payments, processed fees, always properly recording, and processing money in M&T bank. Responded to requests and scheduled appointments for property showings. Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements. Tax credits, Section 8 vouchers, Certifications. Recertification’s. Prepared and processed applications, leases, and renewals per company policy and regulatory guidelines. Partnered with vendors, ensuring quick processing of income, employment for employees and other verification documents. Consistently exceeded quota by 15% while maintaining a 98+ occupancy rate. Coordinated move-ins and move-outs and communicated with tenants to achieve maximum service satisfaction. Wrote and submitted work order requests to maintenance department; I managed maintenance and Leasing agents. Followed up on maintenance process with residents. Maintain accurate daily receivables and deposits reports in Rent Manager. Keep records on spreadsheets. Sent out daily reports to Corporate Owner. Consistently implement policies of the community. Successfully managed over 341 rental units, maximizing occupancy rates. Enhanced tenant satisfaction scores through proactive communication strategies. Developed marketing strategies that boosted property visibility and interest on social networks. Conducted regular property inspections, ensuring compliance and quality. Utilized property management software to optimize workflows and reporting. Achieved a 95% tenant retention rate through exceptional service and support. Managed maintenance and leasing agents. I did payroll and interviews.
- Managed property maintenance requests and coordinated repairs with service vendors.
- Conducted property inspections to maintain compliance with safety regulations.
- Collaborated with the finance team on budgeting and expense tracking.
- Trained junior staff on property management software and best practices.
INSURANCE AGENT
AETNA, A CVS HEALTH
High Point
05.2019 - 05.2022
- Maintained high standards of customer service by building relationships with clients. Responded to customer calls swiftly to resolve issues and answer questions. Specialized in Direct Team, COBRA and Direct Billing skills, utilizing Swift production, Benissance, and SAP platforms. Point of contact with client management team for urgent cases. Conducted training on COBRA and direct billing with new COBRA team members. Educate and advise callers on their benefits, the system and all related processes. Process enrollment related transactions and take ownership of issues through resolution. Assist with company projects and administrative tasks.
MEDICAL INSURANCE REPRESENTATIVE
ALIGHT SOLUTIONS
Winston-Salem
04.2018 - 03.2019
- Inbound & outbound high call volume Medical Insurance Call Center. Assist Participants with Reimbursement accounts, Retiree HRA, Senior Educator HRA, HSA, FSA, DCFSA, accounts and claims. Assist with updating indicative data, direct deposit and Process payouts and or reissue payments back to Participants. Ensure high quality Customer Service Experience.
POST FORECLOSURE REVERSE MORTGAGES
CELINK MORTGAGE COMPANY
Stokesdale
05.2017 - 02.2018
- Responsible for researching workflow process of claims prepared for filing and loss analysis reconciliation forms in accordance with established work rules, goals & objectives. Working with a team of Loss Analysis Specialists, establish/maintain a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction. Managed large volume of medical claims on a daily basis. Paid or denied medical claims based upon established claims processing criteria. Responded to correspondence from insurance companies. Met all filing deadlines by accurately maintaining hearing calendar for entire office. Analyzed account payment histories. Wrote, edited and efficiently transmitted correspondence. Adhered to fair debt collection practices. Reports to the Loss Analysis.
Education
Associate Of Applied Arts -
THE ART INSTITUTE OF PITTSBURGH
Pittsburgh, PAGED -
PITTSBURGH CARRICK HIGH SCHOOL
Pittsburgh, PASkills
- Property management
- Property Management Software
- Property inspections
- Lease drafting
- Lease management
- Tenant relations
- Budget management
- Vendor management
- Vendor management
- Maintenance oversight
- Local market conditions
- Business processes
- Training and mentoring
- Conflict Resolution
Certification
Perusing A Real Estate Broker License
HOBBIES AND INTERESTS
Real Estate & Communication
Accomplishments
Consistently exceeded quota by 15% while maintaining an 80%+ occupancy rate.
Timeline
PROPERTY MANAGER
INHOUSE MARKETING/INTERSOLUTIONS/GLENDALE
06.2021 - 06.2026
INSURANCE AGENT
AETNA, A CVS HEALTH
05.2019 - 05.2022
MEDICAL INSURANCE REPRESENTATIVE
ALIGHT SOLUTIONS
04.2018 - 03.2019
POST FORECLOSURE REVERSE MORTGAGES
CELINK MORTGAGE COMPANY
05.2017 - 02.2018
Associate Of Applied Arts -
THE ART INSTITUTE OF PITTSBURGH
GED -
PITTSBURGH CARRICK HIGH SCHOOL