Sherrell Satterfield
Garner
Summary
Dedicated Pharmacy Resolution Specialist with expertise in HIPAA compliance, medical billing and coding, and insurance verification. Proven ability to enhance patient care through effective communication and problem-solving.
Overview
10
10
years of professional experience
Work History
Pharmacy Resolution Specialist (WFH)
Results Companies LLC
Raleigh
06.2025 - Current
- Processed overrides and prior authorizations for various medical procedures, medications, and services to ensure timely patient care.
- Efficiently managed up to 75 daily pharmacy calls, enhancing service quality.
- Worked with healthcare providers and pharmacists to address medication-related challenges.
- Coordinated scheduling and confirmation of peer-to-peer appointments for clinicians and providers, improving communication and collaboration.
- Ensured compliance by managing medication distribution and safety protocols.
- Accurately documented customer interactions within the internal tracking system.
Transportation Dispatcher
See it through logistics
Garner
07.2021 - Current
- Coordinated with drivers to relay instructions and promptly resolve issues, enhancing operational flow.
- Oversaw employees to ensure accurate transportation of cargo shipments to specified locations, maintaining compliance with safety standards.
- Collaborated with warehouse staff to ensure timely loading and unloading of cargo.
- Addressed customer inquiries regarding shipments and logistics services, improving customer satisfaction.
- Trained new dispatchers on company protocols and operational procedures.
DISTRIBUTION AND SHIPPING CLERK
OWENS & MINOR DISTIBUTION INC
Raleigh
02.2024 - 09.2024
- Picked and distributed medical supplies to various hospitals throughout NC.
- Processed and labeled outgoing shipments, enhancing accuracy in inventory management.
- Inspected outgoing shipments for accuracy and compliance with company standards.
- Trained new staff on shipping procedures and safety practices, ensuring compliance and knowledge retention.
Call Center Representative
HR DIRECTIONS LLC
Raleigh
09.2023 - 01.2024
- Conducted market research surveys and analyzed data to extract actionable insights.
- Collected and organized diverse data sources to support informed decision-making.
- Documented findings and prepared comprehensive reports for management review.
- Met established deadlines for data collection, ensuring timely project completion.
- Facilitated communication with provider offices to obtain patient-authorized medical information.
Overnight shipping and receiving clerk
EmployBridge
Durham
09.2022 - 08.2023
- Coordinated pickups with carriers, tracking shipments to maintain timely delivery schedules.
- Processed incoming shipments, verifying product quantities against purchase orders to ensure accuracy.
- Processed shipping documents and maintained accurate inventory records.
- Inspected received goods for damage and compliance, ensuring adherence to specifications.
- Operated forklifts and pallet jacks to move heavy items safely.
- Maintained clean and organized shipping and receiving areas daily.
Pool Inspector
Pool Professionals Of The Carolinas
Raleigh
03.2020 - 12.2022
- Documented inspection results and promptly reported discrepancies to management, facilitating timely resolution.
- Prepared detailed reports of inspection findings for management review, supporting informed decision-making.
- Researched and wrote reports of the inspection process and analyzed and interpreted reported data in preparation for submission to clients.
- Recommended process improvements for inspections, contributing to enhanced operational efficiency.
- Trained new inspectors on proper inspection techniques and safety protocols.
- Worked closely with production staff to ensure timely completion of tasks within specified deadlines.
Check-in/Medical Referral Specialist
Wake Internal Medicine
Raleigh
05.2018 - 05.2019
- Coordinated patient referrals to specialists and healthcare providers, enhancing patient access to necessary care.
- Verified insurance eligibility for patients to facilitate smooth referral processes.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Welcomed guests and managed check-in and check-out processes efficiently.
- Organized front desk area to maintain a professional environment and streamline guest interactions.
- Handled phone communications, addressing inquiries and relaying messages to ensure clear communication flow.
- Facilitated guest check-in and check-out processes at front desk to ensure smooth operations.
- Assisted patients in understanding referral procedures and addressing inquiries promptly.
Front Desk Receptionist
Fitness Connection
Raleigh
04.2016 - 04.2018
- Welcomed members and guests at the front desk, creating a friendly first impression.
- Answered phone calls and addressed inquiries regarding memberships and services, ensuring clear communication and support.
- Managed appointment scheduling for fitness classes and personal training sessions.
- Processed new member registrations and managed membership renewals.
- Maintained a clean, organized reception area, contributing to a positive guest experience.
- Collaborated with staff to coordinate special events and promotions at the facility.
Education
MEDICAL BILLING & CODING -
Wake Technical Community College
Raleigh, NC04-2025
Associate of Arts -
CLOUD COUNTY COMMUNITY COLLEGE
Concordia, KS08-2008
Associate of Arts -
LON MORRIS COMMUNITY COLLEGE
Jacksonville, TX08-2007
High School Diploma -
MT ZION CHRISTIAN ACADEMY
Durham, NC05-2007
Skills
- Medical billing and coding
- Medical terminology expertise
- HIPAA compliance
- Insurance verification
- Customer service excellence
- Analytical problem solving
- Attention to detail
- Data entry proficiency
- Microsoft Office applications
- Centricity
- 40 wpm typing
- Account reconciliation
Timeline
Pharmacy Resolution Specialist (WFH)
Results Companies LLC
06.2025 - Current
DISTRIBUTION AND SHIPPING CLERK
OWENS & MINOR DISTIBUTION INC
02.2024 - 09.2024
Call Center Representative
HR DIRECTIONS LLC
09.2023 - 01.2024
Overnight shipping and receiving clerk
EmployBridge
09.2022 - 08.2023
Transportation Dispatcher
See it through logistics
07.2021 - Current
Pool Inspector
Pool Professionals Of The Carolinas
03.2020 - 12.2022
Check-in/Medical Referral Specialist
Wake Internal Medicine
05.2018 - 05.2019
Front Desk Receptionist
Fitness Connection
04.2016 - 04.2018
MEDICAL BILLING & CODING -
Wake Technical Community College
Associate of Arts -
CLOUD COUNTY COMMUNITY COLLEGE
Associate of Arts -
LON MORRIS COMMUNITY COLLEGE
High School Diploma -
MT ZION CHRISTIAN ACADEMY