Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheron Smith

Shallotte

Summary

Proven professional with a strong work ethic and exceptional customer service skills, honed across roles at Lowes Home Improvement Center and other leading companies. Excelled in enhancing customer satisfaction and loyalty through effective problem-solving and efficient transaction handling. Adept at cash management and utilizing accounting software, achieving significant improvements in billing accuracy and financial reporting.

Retail worker prepared for roles requiring accurate cash handling and customer service excellence. Demonstrated success in efficiently processing transactions and maintaining welcoming store atmosphere. Known for strong team collaboration and adaptability in dynamic environments, ensuring smooth store operations and high customer satisfaction.

Overview

11
11
years of professional experience

Work History

Front End Cashier

Lowes Home Improvement Center
04.2024 - Current
  • Enhanced customer satisfaction by providing efficient and friendly service during checkout.
  • Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
  • Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
  • Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
  • Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
  • Assisted in training new cashiers, sharing best practices and helping them become proficient in their roles.
  • Approached every question or concern with calm and level-headed approach.
  • Completed daily tasks quickly without sacrificing quality or attention to detail.
  • Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.
  • Prevented loss by identifying fraudulent transactions and following established security procedures.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Processed returns and exchanges efficiently, adhering to store policies while prioritizing customer satisfaction.
  • Developed rapport with regular customers through genuine interactions that fostered brand loyalty.
  • Performed price checks for fellow cashiers, ensuring accurate pricing on merchandise for customers'' convenience.

Billing Specialist

RPE Contracting, LLC
09.2022 - 02.2024
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
  • Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
  • Reduced errors in financial records by conducting regular audits of billed accounts.
  • Contributed to improved financial reporting by reconciling discrepancies between invoiced amounts and actual payments received.
  • Enhanced customer satisfaction with timely and accurate invoice generation.
  • Maximized revenue potential by identifying and resolving under-billed accounts.
  • Ensured compliance with industry regulations by staying up-to-date on changes in billing rules and guidelines.
  • Strengthened client relationships through effective communication regarding billing issues and concerns.
  • Optimized payment collection times by implementing effective follow-up strategies with clients.
  • Facilitated staff training on new billing software, enhancing team productivity and billing accuracy.
  • Identified opportunities for process improvement, leading to more streamlined billing operation.
  • Enhanced interdepartmental communication to ensure accuracy and completeness of billing information.
  • Used data entry skills to accurately document and input statements.
  • Handled account payments and provided information regarding outstanding balances.
  • Collaborated with customers to resolve disputes.
  • Processed payment via telephone and in person with focus on accuracy and efficiency.
  • Maintained accurate records of customer payments.

Customer Service Representative

Miller Contracting Services
06.2020 - 06.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Managed timely and effective replacement of damaged or missing products.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Billing Administrator

A1 Pavement Marking
02.2018 - 06.2020
  • Maintained accurate records of clients'' financial transactions, ensuring data integrity within the company''s database.
  • Performed regular audits of client accounts, identifying potential errors and rectifying them proactively before impacting customer relations.
  • Coordinated efforts with credit control teams to assess clients'' creditworthiness and establish appropriate credit limits accordingly.
  • Maintained strict confidentiality of client financial information, adhering to relevant data protection laws and company policies.
  • Collaborated with other departments to address discrepancies in client accounts, promoting positive interdepartmental relationships.
  • Streamlined billing processes for improved efficiency and reduced errors, implementing new software solutions.
  • Organized digital filing systems for efficient retrieval of client documentation during internal or external audits as necessary.
  • Implemented effective collection strategies to recover outstanding debts while preserving long-term business relationships.
  • Liaised with customers regarding special payment arrangements, negotiating agreeable terms that protected company interests while accommodating individual circumstances.
  • Managed complex billing situations with a high level of professionalism, resolving disputes and maintaining client satisfaction.
  • Prepared comprehensive financial reports for management review, highlighting trends and areas for improvement in the billing process.
  • Trained new hires in company-specific billing procedures, contributing to their successful integration into the team.
  • Ensured timely payments by closely monitoring account balances and following up on overdue invoices.
  • Developed customized invoicing templates to meet unique client requirements, enhancing overall customer satisfaction.
  • Reduced processing time for invoice generation by automating manual tasks using advanced spreadsheet functions.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Worked with multiple departments to check proper billing information.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
  • Matched purchase orders with invoices and recorded necessary information.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Streamlined bookkeeping procedures to increase efficiency and productivity.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Input financial data and produced reports using [Software].
  • Inspected account books and recorded transactions.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
  • Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
  • Entered figures using 10-key calculator to compute data quickly.
  • Gathered, evaluated and summarized account data in detailed financial reports.
  • Tracked financial progress by creating quarterly and yearly balance sheets.
  • Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
  • Strengthened financial operations by conducting bank reconciliations and financial reporting.
  • Presented audit findings to accounting manager after reviewing results and paperwork.

Service Coordinator

Parks Heating and Cooling Inc,
03.2014 - 02.2018
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
  • Assessed customer needs and developed solutions to meet needs.
  • Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
  • Enhanced customer satisfaction by efficiently addressing and resolving service issues.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Streamlined service coordination processes for improved team productivity and response times.
  • Collaborated with cross-functional teams to optimize service operations and improve client experiences.
  • Communicated with clients and service providers to provide updates on work progress.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Played a key role in the successful onboarding of new hires within the Service Coordinator role, offering mentorship and guidance as needed.
  • Managed and coordinated service teams to achieve successful completion of service projects.
  • Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
  • Prepared reports on service performance metrics and key indicators for management review.
  • Ensured compliance with industry standards and regulations, maintaining company's reputation and avoiding penalties.
  • Increased client trust with consistent follow-ups to gather feedback and address concerns.
  • Liaised with finance department to ensure accurate billing and resolve any discrepancies, enhancing customer trust and satisfaction.
  • Coordinated with external vendors to ensure timely availability of necessary parts, preventing delays in service completion.
  • Conducted regular reviews of service processes, identifying and implementing efficiencies to reduce costs.
  • Analyzed service data to identify trends and areas for improvement, contributing to strategic planning.
  • Addressed and resolved service-related issues, restoring client confidence and preventing potential loss of business.
  • Improved service delivery timelines by monitoring performance and adjusting workflows accordingly.
  • Developed comprehensive service plans for clients, leading to improved satisfaction and retention.
  • Reduced client wait times by effectively managing service queue and prioritizing urgent cases.
  • Maintained comprehensive records of service requests and resolutions, contributing to database for future reference and training.
  • Negotiated service contracts with clients, securing favorable terms and ensuring clear communication of service scopes.
  • Enhanced team efficiency by coordinating service schedules and reducing downtime between appointments.
  • Streamlined communication between service departments, ensuring timely updates and reducing errors.
  • Collected, arranged, and input information into database system.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Generated reports detailing findings and recommendations.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Devised and implemented processes and procedures to streamline operations.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Created and managed project plans, timelines and budgets.

Education

High School Diploma -

Sun Valley High School
Monroe, NC

Skills

  • Quick learner
  • Strong work ethic
  • Excellent customer service
  • Patience and empathy
  • Customer service
  • Cash handling expertise
  • Reliability and punctuality
  • Cash register operation
  • Professional appearance
  • Credit card transactions
  • Point-of-sale system operation
  • Handling complaints
  • Scanner operation
  • Cash management
  • Currency counting
  • Basic math proficiency
  • Payment processing
  • Accurate money counting
  • Purchase assistance
  • POS system operation
  • Upselling strategies
  • Sales strategy
  • Loss prevention awareness
  • Discount application
  • Cross-selling techniques
  • Store promotions
  • Promotions
  • Bagging assistance
  • Customer loyalty programs
  • Store policies
  • Returns and exchanges
  • Point of sale systems
  • Customer assistance
  • Problem-solving
  • Cash handling
  • Honest and dependable
  • Customer relations
  • Cash register systems
  • Active listening
  • Cash handling and management
  • Reliable and responsible
  • Inventory management
  • Cash drawer balancing
  • Service minded
  • Employee training
  • Refunds and exchanges
  • Basic mathematics
  • Analytical thinking
  • Till counting
  • Payment collection
  • Drawer management
  • Product scanning
  • Retail operations
  • Point of sale operation
  • Account invoicing
  • Accounting software
  • Shipment procedures
  • Total payment calculation
  • Total sales reconciliation
  • Issue resolution

Timeline

Front End Cashier

Lowes Home Improvement Center
04.2024 - Current

Billing Specialist

RPE Contracting, LLC
09.2022 - 02.2024

Customer Service Representative

Miller Contracting Services
06.2020 - 06.2022

Billing Administrator

A1 Pavement Marking
02.2018 - 06.2020

Service Coordinator

Parks Heating and Cooling Inc,
03.2014 - 02.2018

High School Diploma -

Sun Valley High School

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Sheron Smith