SHERON FIELDS
Concord
Summary
Support Call Center Specialist with over 17 years of experience in customer relations and retail operations, excelling in team management and customer service. Proven track record in enhancing the customer experience through effective communication and cash-handling skills. Committed to fostering a collaborative environment to achieve sales and service objectives while continuously seeking innovative solutions.
Overview
18
18
years of professional experience
Work History
Eligibility Specialist 1
Department of Human Services
JONESBORO
09.2025 - Current
- Conduct interviews with applicants to gather and verify personal, financial, and household information
Determine eligibility for programs such as Medicaid, SNAP, and TANF based on guidelines
Trained specifically in SNAP (Supplemental Nutrition Assistance Program) eligibility determination and processing
Review and process applications, renewals, and case updates accurately and timely
Verify documentation including income, identity, and residency using internal systems
Explain program requirements, rights, and responsibilities to clients
Maintain accurate and confidential case records in compliance with regulations
Manage a high-volume caseload while meeting deadlines
Collaborate with team members to resolve complex cases
SENIOR SALES ASSOCIATE / LEAD CASHIER
Old Navy Corporation
08.2008 - Current
- Responsible for providing customers with a pleasant atmosphere and shopping experience by assisting in every way possible on the sales floor.
- I assist as a floor designer. When needed, I arrive at the store early (before opening) to rearrange sales items, dress mannequins to correctly display new arrivals, and decorate the store's logo materials to create an inviting atmosphere.
- I have extensive cash-handling experience as a Lead Cashier. I am responsible for maintaining a cash drawer and balancing. Also responsible for providing overrides to my colleagues for sales transactions that may need leadership approval to finalize the sale.
CSR
Carolina Power
01.2021 - 08.2021
- Answered inbound customer calls.
- Processed customer payments.
- Assisted with answering billing questions.
CSR
Colography Group
02.2018 - 01.2020
- Outbound Calls
- Delivering information about a company's offerings.
- Acquired information on companies shipping usages.
- Providing proactive customer outreach.
- Collected, analyzed, and entered data per customer feedback into the software system.
CSR
Loya Insurance Company
08.2011 - 10.2013
- Provided daily insurance policy quotes for customers for auto insurance.
- Made ongoing outbound calls to customers about policy changes and payments.
- Organizing paperwork
- Attention to detail
- Received and entered payments into the system
- Made ongoing product recommendations or services to customers based on their needs and preferences.
Education
FINANCE -
Georgia Perimeter College
Decatur, GASkills
- Customer Service
- Leadership
- Cash Handling
- Sales
- Microsoft Office
- Excel
- PowerPoint
- Strong Oral and Communication Skills
- Team Management
- Customer Relations
- Retail Operations
- Data Base
- Administrative Support
- Technical Support
- Interpersonal Skills
- Problem Solving Skills
Additional Information - Achievement
Recognized as a top employee for obtaining the highest number of new store credit card accounts (11/01/12)
Timeline
Eligibility Specialist 1
Department of Human Services
09.2025 - Current
CSR
Carolina Power
01.2021 - 08.2021
CSR
Colography Group
02.2018 - 01.2020
CSR
Loya Insurance Company
08.2011 - 10.2013
SENIOR SALES ASSOCIATE / LEAD CASHIER
Old Navy Corporation
08.2008 - Current
FINANCE -
Georgia Perimeter College