Summary
Overview
Work History
Education
Skills
Languages
Timeline
Education
Generic

Sherly A. Padilla Guerrero

Fuquay-Varina

Summary

Dynamic and motivated professional with experience in multitasking, time management, conflict resolution, and fostering a positive and inclusive environment. Strong academic foundation in psychology and counseling principles, with a clear commitment to pursuing advanced training in clinical mental health counseling. Demonstrates a developing understanding of mental health disorders, counseling theories, and ethical practice, with the ability to apply critical thinking in diverse and emotionally sensitive situations. Eager to strengthen clinical assessment skills and evidence-based, trauma-informed counseling approaches through a Master of Science in Clinical Mental Health Counseling program, with the goal of becoming a licensed professional counselor serving diverse populations.

Overview

2
2
years of professional experience

Work History

Pharmacy Technician II

Walgreens
12.2021 - 07.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
  • Collected co-payments or full payments from customers.
  • Worked flexible schedule and extra shifts to meet business needs.

Pharmacy Technician I

Walgreens
08.2020 - 02.2021
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Collected co-payments or full payments from customers.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.
  • Counted, measured and compounded medications following standard procedures.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.

Education

Bachelor of Arts - Psychology

Southern New Hampshire University
Manchester, NH
07-2026

Associate of Arts - Pyschology

Nashville State Community College
Nashville, TN
05-2022

Pharmacy Technician Certification -

MedCerts
Livonia, MI
07-2018

Skills

  • Microsoft Office Software
  • Problem-Solving abilities
  • Patient Counseling
  • Child Development
  • Spanish Language Proficiency
  • Team collaboration
  • Confidentiality and HIPAA
  • Patient confidentiality
  • Friendly, positive attitude

Languages

Spanish
Native or Bilingual

Timeline

Pharmacy Technician II

Walgreens
12.2021 - 07.2022

Pharmacy Technician I

Walgreens
08.2020 - 02.2021

Bachelor of Arts - Psychology

Southern New Hampshire University

Associate of Arts - Pyschology

Nashville State Community College

Pharmacy Technician Certification -

MedCerts

Education

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Sherly A. Padilla Guerrero