Sherly Santiago
Raleigh
Summary
Dynamic Server Manager with proven expertise at San Marcos Mexican Restaurant, excelling in team training and customer loyalty initiatives. Skilled in incident management and database administration, I led a team to consistently surpass service targets while enhancing guest experiences. Committed to operational excellence and fostering strong team collaboration.
Data management professional prepared to excel in data accuracy and organization. Proven track record of maintaining high standards in data entry and information management. Known for collaboration and adaptability, ensuring seamless team operations and goal achievement. Skills include fast typing, attention to detail, and proficiency with office software.
Overview
10
10
years of professional experience
Work History
Server Manager
San Marcos Mexican Restaurant
05.2020 - 04.2024
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
Data Entry Clerk
Staff Management Group
10.2019 - 04.2020
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
Data Entry Clerk
Rotor Clip Company
03.2019 - 09.2019
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
Server
La Cocina Restaurant
06.2014 - 08.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
Heritage High School
Wake Forest, NC06-2014
Skills
- Operating system management
- Team Training
- Backup management
- Crew coordination
- Network administration
- Incident management
- Server scheduling
- Database administration
- Casual dining services
- Storage management
- Hospitality administration
- Team leadership
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server Manager
San Marcos Mexican Restaurant
05.2020 - 04.2024
Data Entry Clerk
Staff Management Group
10.2019 - 04.2020
Data Entry Clerk
Rotor Clip Company
03.2019 - 09.2019
Server
La Cocina Restaurant
06.2014 - 08.2017
High School Diploma -
Heritage High School
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