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Sherika Williams
Kings Mountain
Work Preference
Summary
Experienced Healthcare Professional with a strong background in healthcare administration. Skilled in medical terminology and scheduling software, effectively coordinating patient appointments and enhancing operational efficiency. Demonstrated success in streamlining appointment management processes in fast-paced healthcare settings.
Overview
14
14
years of professional experience
Work History
Medical Scheduler
Optum
03.2019 - 05.2026
- Coordinated and scheduled complex procedures, including surgeries, tests, physicals, and follow-up visits, to optimize patient flow and care.
- Scheduled and rescheduled patient appointments to ensure optimal clinic operations.
- Registered new patients into the medical database to facilitate effective healthcare delivery.
- Developed and maintained comprehensive knowledge of medical specialties relevant to scheduling and patient care.
- Handled inbound and outbound calls, ensuring high-quality patient experience through effective communication.
- Handled patient inquiries via phone and email to provide timely assistance and information. through phone and email communication.
- Accurately transmits detailed written communication in a clear and concise manner to site staff and physicians via our medical database.
Benefits Verification Specialist
Lash Group
Fort Mill
11.2018 - 02.2019
- Executed coding for CPT, ICD, and HCPCS codes to accurately enter patient coverage information based on targeted questions regarding drug-specific benefits.
- Evaluated patient eligibility for drug-specific benefits, ensuring accurate coverage assessment.
- Conducted outbound calls to collect comprehensive patient information for verification purposes.
Account Representative II
Telerx
03.2016 - 08.2018
- Assisted customers with inquiries about product features and usage
- Managed correspondence through letters and email to ensure timely responses
- Educated team members on product details and best practices
Assistant Store Manager
Justice
09.2012 - 06.2014
- Managed team performance to meet productivity goals
- Ensured accurate processing of cash transactions to maintain financial integrity
- Implemented secure cash deposit procedures to safeguard assets
- Merchandising floor operations
- Oversaw employee time-off requests
Education
High School Diploma -
Continental Academy
Miramar, FL01-2009
Skills
- Patient Scheduling
- Effective communication
- Detail-Oriented
- Time Management Abilities
- Efficient Multitasking
- Patient-Centric Approach
- Process Improvement
- Collaborative
- Strong Work Ethic
- Ability to Accept and Learn From Criticism
Awards Certificates
- Fast Learner Award (Scotts Consumer Service)
- Certificate of Scholarship for Coordination of benefits Credentialing
- Certificate of Completion for Private Commercial Credentialing
- Certificate of excellence For Medicare Credentialing
- Certificate of Scholarship For Medicaid Credentialing
Timeline
Medical Scheduler
Optum
03.2019 - 05.2026
Benefits Verification Specialist
Lash Group
11.2018 - 02.2019
Account Representative II
Telerx
03.2016 - 08.2018
Assistant Store Manager
Justice
09.2012 - 06.2014
High School Diploma -
Continental Academy