Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHERELLE WILLIAMS

Charlotte

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Remote Customer Service Representative

BroadPath Healthcare
Seattle
05.2022 - 04.2025
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered benefits questions regarding healthcare insurance.

Remote Customer Service Representative

Whirlpool
Cleveland
12.2018 - 04.2022
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Head Cashier

Forsyth Country Club
Winston-Salem
02.2015 - 10.2018
  • Ran POS systems and troubleshoot POS systems when needed.
  • Cash Handling
  • Closed out employees' cash register at the end of shifts.
  • Controlled money and counted money in the safe.

Education

High School Diploma -

Brittain Academy
High Point, NC
03-2007

Bachelor's in Psychology -

Grand Canyon University
Phoenix, AZ

Skills

  • Inbound and outbound calling
  • Customer service
  • Multi-task management
  • Computer proficiency
  • Cash handling

Timeline

Remote Customer Service Representative

BroadPath Healthcare
05.2022 - 04.2025

Remote Customer Service Representative

Whirlpool
12.2018 - 04.2022

Head Cashier

Forsyth Country Club
02.2015 - 10.2018

High School Diploma -

Brittain Academy

Bachelor's in Psychology -

Grand Canyon University
SHERELLE WILLIAMS