Shereda Ingram
Whitsett,NC
Summary
Former dynamic Office Supervisor at Allison Family & Cosmetic Dentistry, recognized for enhancing operational efficiency through effective workflow planning and exceptional customer relations. Proven track record in account reconciliation and training staff, leading to improved team performance and client satisfaction. Committed to fostering a collaborative work environment while maintaining meticulous documentation.
Professional with experience in managing office operations, ensuring smooth workflow, and fostering team collaboration. Skilled in administrative tasks, conflict resolution, and resource allocation. Capable of adapting to changing requirements and consistently meeting organizational goals. Known for reliability, strong leadership, and effective communication skills.
Overview
15
15
years of professional experience
Work History
Certified Debt Specialist
Beyond Finance
10.2025 - Current
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling approximately 30 manual and automatically dialed outbound calls.
- Collected on delinquent accounts to reduce overdue balances.
Office Supervisor
Allison Family & Cosmetic Dentistry
11.2019 - 09.2025
- Maintained a clean, organized, and professional office environment to support maximum productivity.
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Scanned documents and saved in database to keep records of essential organizational information.
- Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
- Enhanced decision-making with provision of accurate and up-to-date data reports.
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted the dentist fully by performing four-handed dentistry and other chair-side duties.
- Managed approximately 40 incoming calls, emails and faxes per day from customers.
Dental Assistant
Roslyn Crisp & Associates
06.2017 - 06.2019
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Assisted in complex surgical procedures, showcasing strong dexterity and knowledge of dental anatomy.
- Maintained detailed records regarding treatment plans, progress notes, and consent forms to ensure continuity of care across visits.
- Ensured optimal patient safety through vigilant monitoring during surgeries and timely assistance to the surgeon.
- Upheld strict compliance with infection control protocols, ensuring a clean and safe environment for patients and staff alike.
- Promoted a positive clinic environment with exceptional customer service skills when interacting with patients and families.
- Sterilized rooms and prepped equipment and instruments for 20 procedures daily.
Assistant Credit Manager
Schewels Furniture
05.2011 - 06.2016
- Managed a diverse portfolio of accounts, maintaining accurate records and ensuring timely collections activities were undertaken.
- Optimized credit application processing times, leading to increased customer satisfaction and faster revenue recognition.
- Conducted periodic reviews of existing client accounts to ensure compliance with established payment terms or recommend adjustments if needed.
- Reconciled accounts payable and receivable transactions, ensuring timely payments and accurate recordkeeping.
- Reduced delinquency rates by closely monitoring customer accounts and taking proactive measures to address issues.
- Maintained open lines of communication with other departments to ensure timely resolution of account discrepancies or billing errors.
- Increased cash flow by diligently pursuing past-due receivables through targeted collection efforts.
- Developed strong relationships with key clients through regular communication, fostering trust and improving long-term account management.
- Processed both cash and card purchases and returns.
- Processed at least 15 small claims judgments for the collections department, per month.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Efficiently negotiated, secured and modified payment plans.
- Processed approximately 20 phone payments per day, for the collections department.
Education
Associate of Science - Dental Assisting
Alamance Community College
Graham, NC06-2017
Skills
- Instrument preparation
- Patient schedule management
- Regulatory compliance
- Treatment room setup
- Dental radiography
- Disinfecting rooms and equipment
- Dental staff assistance
- OSHA regulations
- Office management
Timeline
Certified Debt Specialist
Beyond Finance
10.2025 - Current
Office Supervisor
Allison Family & Cosmetic Dentistry
11.2019 - 09.2025
Dental Assistant
Roslyn Crisp & Associates
06.2017 - 06.2019
Assistant Credit Manager
Schewels Furniture
05.2011 - 06.2016
Associate of Science - Dental Assisting
Alamance Community College