Summary
Overview
Work History
Education
Skills
Timeline
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Shequoina Henry

Winston-Salem

Summary

Welcoming and assisting patients and visitors,providing directions,and ensuring a positive first impression of healthcare facility.

Experienced with monitoring patient safety and maintaining environment conducive to patient well-being. Utilizes keen observational skills and effective communication to ensure patient safety and timely intervention. Knowledge of healthcare protocols and procedures, ensuring adherence to safety standards.

Overview

11
11
years of professional experience

Work History

Guest Service Representative

Atrium Healthcare
04.2021 - Current
  • Provided exceptional customer service, resolving inquiries and complaints to enhance guest satisfaction.
  • Managed front desk operations, ensuring efficient check-in and check-out processes for all guests.


  • Trained new staff on company policies, systems, and best practices to ensure consistency in service standards.
  • Enhanced security measures, ensuring safe environment for guests and staff.


Home Health Aide

Mount Eagle Health Care
12.2014 - 03.2020
  • Provided personal care support to clients, ensuring comfort and safety during daily activities.
  • Assisted with medication management, adhering to prescribed schedules and protocols.
  • Monitored vital signs and reported changes in client health to healthcare professionals.
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.

Education

Graduate Certificate - Early Childhood Education

Forsyth Technical Community College
Winston-Salem, NC
07-2025

High School Diploma -

Brittain Academy
High Point, NC
05-2018

Certificate - Personal Care Aide

Mount Eagle
Winston-Salem, NC
08-2013

Skills

  • Customer service
  • Computer skills
  • Guest accommodations
  • Detail-oriented

Timeline

Guest Service Representative

Atrium Healthcare
04.2021 - Current

Home Health Aide

Mount Eagle Health Care
12.2014 - 03.2020

Graduate Certificate - Early Childhood Education

Forsyth Technical Community College

High School Diploma -

Brittain Academy

Certificate - Personal Care Aide

Mount Eagle

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Shequoina Henry