SHEQUE BURNS
Raleigh
Summary
Dynamic Customer Service Specialist and Data Analyst with a proven track record in prioritizing and multitasking within fast-paced environments. Recognized for effectively resolving escalated customer support issues while collaborating with teams to achieve organizational objectives. Possesses extensive experience in data mining, statistical analysis, and operational improvements, leveraging strong problem-solving abilities to enhance processes. Committed to driving continuous improvement across various industries through innovative leadership.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Teacher
WAKE PREPARATORY ACADEMY
07.2024 - Current
- Taught and developed lessons and unit plans for 6th grade students
- Analyze data
Customer Service
ARISE
03.2020 - Current
- Answer the phones and support clients needs
- Assist customer needs over the phone
Tutor
TEACHERS OF TOMORROW
06.2015 - Current
- Assist 7 and 8th grade students in science, technology, engineering and mathematics (STEM)
Event Planner/ Decorator
SELF-EMPLOYED
07.2011 - Current
- Provided events and organize budget for my business
Event Coordinator
DAUGHTERS ARE YOU LISTENING INC.
08.2010 - Current
- Serve as event coordinator for organization promoting girls' empowerment and self-confidence
- Help with camp and teach spoken word
Teacher
BRONX EXCELLENCE
12.2022 - 07.2024
- Taught and developed lessons and unit plans for 5th grade students
- Analyze data
Science Teacher
BROOKLYN EXCELSIOR CHARTER SCHOOL
08.2018 - 12.2022
- Taught and developed lessons and unit plans for 7th and 8th grade students
- Analyze data
Education
Bachelor of Science - Childhood Education
Boricua College
01.2015
Saunders High School
Yonkers, NY01.2006
Skills
- Typing Speed: 120 WPM
- Experienced in Microsoft Office Applications
- Experienced in Google Services
- Data Entry Expertise
- Statistical Analysis
- Customer Support Expertise
- Strong Interpersonal Skills
- Proficient Dispute Resolution
- Strategic Issue Resolution
- Strategic Decision Making
- Cross-Functional Collaboration
- Coordinated Event Execution
- Confident Oral Communication
- Detailed Data Management
- Proficient in Visual Aid Integration
Accomplishments
Self published a poetry book
References
- Luz Soliz, Former Facilitator, Boricua College, 212-694-1000
- Barbara A. Gardner, Facilitator, Boricua College, 212-694-1000
- Tyra Mendonca, 8th grade ELA teacher, Brooklyn Excelsior Charter, 475-746-1023
- Symiara Jenkins, Assistant Principal/ Dean of Academics and Teachers, Bronx Excellence Charter School, 646-359-0540
- Mrs. Veronica Dempster, Teacher, Bronx Excellence Charter School, 914-207-9703
- Alesia Gill, Parent of child I have been babysitting, since child was 16 months, 917-721-4249
Languages
English
Interests Activities Hobbies
- English
- Mathematics
- Science
- Architecture
- Sports
- Dance
- Silks
- Zumba
- Spoken Word
- Writing Poetry
- Screen Plays
- Novels
Certification
- Teaching certification
Languages
English
Full Professional
Spanish
Limited
Timeline
Teacher
WAKE PREPARATORY ACADEMY
07.2024 - Current
Teacher
BRONX EXCELLENCE
12.2022 - 07.2024
Customer Service
ARISE
03.2020 - Current
Science Teacher
BROOKLYN EXCELSIOR CHARTER SCHOOL
08.2018 - 12.2022
Tutor
TEACHERS OF TOMORROW
06.2015 - Current
Event Planner/ Decorator
SELF-EMPLOYED
07.2011 - Current
Event Coordinator
DAUGHTERS ARE YOU LISTENING INC.
08.2010 - Current
Bachelor of Science - Childhood Education
Boricua College
Saunders High School
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