Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shenice Shafer

Knightdale

Summary

Healthcare professional with 10+ years of experience in medical administration and patient services. Expertise in supporting clinical teams, optimizing office operations, and enhancing patient care. Proficient in EMR systems, appointment scheduling, medical documentation, and insurance verification. Dedicated to maintaining professionalism and accuracy in high-pressure healthcare settings.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Outreach Agent

Datavant
Remote
10.2023 - Current
  • Made outbound calls to medical providers to obtain medical charts per health plan requests
  • Used call scripts to encourage chart submission via fax or mail
  • Followed up on initial contacts and logged all transactions into system
  • Met daily and weekly call goals and adhered to HIPAA guidelines
  • Performed additional tasks as assigned

Medical Appointment Scheduler / Referral Coordinator

JMA Pediatrics
Raleigh
10.2022 - 08.2023
  • Scheduled appointments and verified patient demographics
  • Managed and processed medical referrals by verifying insurance eligibility and benefits
  • Maintained accurate medical records and ensured HIPAA compliance
  • Utilized medical terminology to communicate with healthcare providers and patients
  • Performed data entry and managed office correspondence with attention to detail
  • Coordinated referrals, scheduled specialist appointments, obtained consult summaries, and routed documentation to care coordinators
  • Provided exceptional customer service, resolving patient inquiries promptly

Physician Assistant / Scheduler Coordinator

Gastroenterology Consultants of South Jersey
Lumberton
08.2018 - 06.2022
  • Scheduled appointments and coordinated calendars for multiple physicians
  • Managed patient intake, insurance verification, and payment processing
  • Organized patient files and maintained accurate, up-to-date records in EMR
  • Handled inbound calls, triaged patient concerns, and relayed messages to providers
  • Oversaw inventory, ordered medical and office supplies, and ensured treatment rooms were fully stocked
  • Managed insurance billing and front-office bookkeeping tasks

Patient Service Representative

Delaware Valley Urology
Westampton
05.2016 - 07.2018
  • Registered patients, collected copayments, and balanced daily financials
  • Scheduled appointments using Chartmaker and facilitated referral processes
  • Maintained accurate medical records and streamlined front-desk operations
  • Responded to patient inquiries and assisted with insurance and billing questions

Program Assistant

Githens Center
Mount Holly
04.2015 - 04.2016
  • Supported planning and coordination of after-care programs and special activities
  • Managed incoming calls, mail, and document distribution
  • Maintained organized filing systems and performed clerical support duties

Receiving Associate / Problem Solver

Amazon Fulfillment Center
Florence
06.2014 - 01.2016
  • Inspected shipments, resolved discrepancies, and ensured inventory accuracy
  • Organized warehouse areas to enhance workflow and minimize errors
  • Communicated with carriers for special delivery and receiving coordination

Education

Diploma - Medical Assisting

Lincoln Tech School
Moorestown, NJ
05.2015

Associate of Arts - Business

Burlington County College
Mount Laurel, NJ
06.2013

High School Diploma -

Burlington High School
Burlington, NJ
06.2013

Skills

  • Patient Scheduling & Registration
  • EMR & Data Entry
  • Medical Intake & Insurance Verification
  • Office & Inventory Management
  • Treatment Room Preparation
  • Medical Reports & Documentation
  • Patient Communication & Follow-Up
  • HIPAA/OSHA Compliance
  • CPR Certified
  • Medical terminology
  • Appointment scheduling
  • Data entry
  • HIPAA compliance
  • Customer service
  • Call management
  • Referral coordination
  • Ensuring customer satisfaction
  • Schedule management

Certification

  • CPR Certified
  • OSHA & HIPAA Certified

Timeline

Outreach Agent

Datavant
10.2023 - Current

Medical Appointment Scheduler / Referral Coordinator

JMA Pediatrics
10.2022 - 08.2023

Physician Assistant / Scheduler Coordinator

Gastroenterology Consultants of South Jersey
08.2018 - 06.2022

Patient Service Representative

Delaware Valley Urology
05.2016 - 07.2018

Program Assistant

Githens Center
04.2015 - 04.2016

Receiving Associate / Problem Solver

Amazon Fulfillment Center
06.2014 - 01.2016

Diploma - Medical Assisting

Lincoln Tech School

Associate of Arts - Business

Burlington County College

High School Diploma -

Burlington High School

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Shenice Shafer