Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelly Wooten

Indian Trail,NC

Summary

Dynamic Front Desk Supervisor with a proven track record in enhancing guest satisfaction through effective communication and relationship building. Experience managing front desk team of guest service specialists, mindfully ensuring a welcoming environment for all guests.

Overview

12
12
years of professional experience

Work History

Front Desk Supervisor

Seawatch Inn- Resort Mgmt. & Consulting Group
04.2024 - 01.2025
  • Warmly greet each guest and employee upon arrival.
  • Daily communication with staff about daily needs and expectations.
  • Monitor guest services personnel for efficiency and accuracy of response to guest complaints.
  • Run daily audit reports to ensure financial accuracy each day.
  • Track guest satisfaction surveys and put forth action to improve suggestions and complaints.
  • Assist GM with weekly scheduling of employees.
  • Answer phones and emails throughout day.
  • Process payments for upcoming arrival guests and timeshare owners.
  • Collection of all resort invoices to forward to General Manager monthly.
  • Work closely with Third-Party Exchange companies for incoming/outgoing guests.
  • Check guests in and out of resort.
  • Assist Housekeeping with assigning rooms to be cleaned and perform final room inspections before releasing to new guests.
  • Assist in ordering inventory for Housekeeping and Maintenance Departments.
  • Daily upkeep of third party booking agencies.
  • Train new employees to be a successful addition to the team.
  • Keep track of invoices and receipts to turn into upper management monthly.
  • Upkeep of clean and organized front office.
  • Report to General Manager with any issues of resort.

Guest Services

Kingfisher Inn- Resort Mgmt. & Consulting Group
05.2021 - 04.2024
  • Greet guests and employees as they arrive to resort.
  • Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
  • Delivered excellent guest services by answering inquiries from visitors.
  • Worked with Third Party Exchange companies to approve and deny Timeshare owners who wish to bank units.
  • Daily Audit Reports
  • Report any resort issues to General Manager.

Receptionist- As Needed

Dr. Ken Stockin, DDS
01.2013 - 07.2016
  • Greet Patients and check in as they enter office.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained confidentiality of information regarding clients and company.

Education

High School Diploma - General Studies

Hilton Academy
Indian Trail, NC
05-2002

Skills

  • Customer Service
  • Microsoft office
  • Customer relations
  • Multitasking
  • Excellent communication
  • Clerical support
  • Friendly, positive attitude
  • Dependable and responsible
  • Scheduling and planning
  • Staff training
  • Strong leadership
  • Guest relations

Timeline

Front Desk Supervisor

Seawatch Inn- Resort Mgmt. & Consulting Group
04.2024 - 01.2025

Guest Services

Kingfisher Inn- Resort Mgmt. & Consulting Group
05.2021 - 04.2024

Receptionist- As Needed

Dr. Ken Stockin, DDS
01.2013 - 07.2016

High School Diploma - General Studies

Hilton Academy
Shelly Wooten