Shelly Wooten
Indian Trail,NC
Summary
Dynamic Front Desk Supervisor with a proven track record in enhancing guest satisfaction through effective communication and relationship building. Experience managing front desk team of guest service specialists, mindfully ensuring a welcoming environment for all guests.
Overview
12
12
years of professional experience
Work History
Front Desk Supervisor
Seawatch Inn- Resort Mgmt. & Consulting Group
04.2024 - 01.2025
- Warmly greet each guest and employee upon arrival.
- Daily communication with staff about daily needs and expectations.
- Monitor guest services personnel for efficiency and accuracy of response to guest complaints.
- Run daily audit reports to ensure financial accuracy each day.
- Track guest satisfaction surveys and put forth action to improve suggestions and complaints.
- Assist GM with weekly scheduling of employees.
- Answer phones and emails throughout day.
- Process payments for upcoming arrival guests and timeshare owners.
- Collection of all resort invoices to forward to General Manager monthly.
- Work closely with Third-Party Exchange companies for incoming/outgoing guests.
- Check guests in and out of resort.
- Assist Housekeeping with assigning rooms to be cleaned and perform final room inspections before releasing to new guests.
- Assist in ordering inventory for Housekeeping and Maintenance Departments.
- Daily upkeep of third party booking agencies.
- Train new employees to be a successful addition to the team.
- Keep track of invoices and receipts to turn into upper management monthly.
- Upkeep of clean and organized front office.
- Report to General Manager with any issues of resort.
Guest Services
Kingfisher Inn- Resort Mgmt. & Consulting Group
05.2021 - 04.2024
- Greet guests and employees as they arrive to resort.
- Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
- Delivered excellent guest services by answering inquiries from visitors.
- Worked with Third Party Exchange companies to approve and deny Timeshare owners who wish to bank units.
- Daily Audit Reports
- Report any resort issues to General Manager.
Receptionist- As Needed
Dr. Ken Stockin, DDS
01.2013 - 07.2016
- Greet Patients and check in as they enter office.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
Education
High School Diploma - General Studies
Hilton Academy
Indian Trail, NC05-2002
Skills
- Customer Service
- Microsoft office
- Customer relations
- Multitasking
- Excellent communication
- Clerical support
- Friendly, positive attitude
- Dependable and responsible
- Scheduling and planning
- Staff training
- Strong leadership
- Guest relations
Timeline
Front Desk Supervisor
Seawatch Inn- Resort Mgmt. & Consulting Group
04.2024 - 01.2025
Guest Services
Kingfisher Inn- Resort Mgmt. & Consulting Group
05.2021 - 04.2024
Receptionist- As Needed
Dr. Ken Stockin, DDS
01.2013 - 07.2016
High School Diploma - General Studies
Hilton Academy
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