Shelly White
Roanoke Rapids
Summary
Dynamic security professional with extensive experience at Cook Int., excelling in incident management and crisis response. Proven ability to enhance safety protocols and client satisfaction through effective communication and training. Skilled in access control and surveillance detection, fostering collaboration with law enforcement to ensure a secure environment.
Overview
28
28
years of professional experience
Work History
Lead Security Escort
Cook Int.
03.2001 - 06.2023
- Ensured safety compliance during escorting operations across various sites.
- Monitored access control and maintained security protocols effectively.
- Trained new personnel on security procedures and operational standards.
- Collaborated with law enforcement to address security concerns promptly.
- Conducted regular inspections of facilities and reported findings accurately.
- Developed and refined escorting processes to enhance efficiency and safety.
- Led team meetings to discuss safety improvements and operational challenges.
- Implemented best practices for incident response and emergency management procedures.
- Streamlined communication between team members with the use of efficient radio protocols, improving incident response times.
- Ensured client satisfaction through prompt responses to inquiries, complaints, or concerns related to security matters.
- Enhanced operational efficiency by assisting with the maintenance of security equipment and tools, ensuring optimal functionality during critical moments.
- Contributed to a positive work environment within the team by promoting open communication channels and actively participating in training sessions.
- Reduced risk of security breaches by regularly monitoring CCTV cameras and promptly addressing suspicious activities.
- Assisted in the development of emergency response plans, ensuring preparedness for various security incidents.
- Enhanced site security by conducting thorough access control procedures and visitor screenings.
- Played an active role in staff training programs aimed at raising awareness about workplace safety regulations, best practices, and procedures.
- Developed strong relationships with local law enforcement agencies, fostering collaboration on joint initiatives for improved public safety outcomes.
- Supported event organizers in creating secure venues by collaborating on comprehensive safety evaluations and risk assessments.
- Fostered trust among coworkers through consistent reliability as a team player and proactive problemsolver.
- Maintained a safe environment for high-profile clients by providing discreet personal protection during events and meetings.
Night Audit
Holiday Inn Express Hotel
08.1999 - 02.2001
- Reconciled daily financial transactions to ensure accurate reporting and compliance.
- Managed guest check-ins and check-outs, enhancing customer satisfaction through efficient service.
- Conducted thorough audits of night shift activities, identifying discrepancies and implementing corrective actions.
- Collaborated with front desk staff to streamline operational workflows during peak hours.
- Provided support in resolving guest complaints, fostering a positive hotel experience and loyalty.
- Trained new team members on audit procedures and software systems for improved accuracy and efficiency.
- Analyzed nightly financial reports to identify trends, contributing to budget planning and revenue management strategies.
- Balanced hotel accounts and resolved discrepancies.
- Set up and entered financial data into spreadsheets using Microsoft Excel.
- Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
- Enhanced revenue accuracy by conducting nightly financial audits and reconciling discrepancies in transactions.
- Collaborated with daytime staff to communicate relevant information about guest needs, preferences, and reservations for seamless service transitions between shifts.
- Assisted guests with special requests or accommodations, ensuring a comfortable stay at the hotel.
- Maintained high levels of guest satisfaction with prompt and professional responses to inquiries and concerns.
- Developed strong working relationships with cross-functional teams to ensure consistency in hotel services throughout all shifts.
- Performed nightly updates to room charges and rates.
- Upheld brand standards by consistently providing guests with exceptional service, leading to positive online reviews and repeat business.
Head Hotel Maintenance
KDP Properties
05.1995 - 08.1999
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Extensive service of PTAC units (hotel ac units) from installation to service
Education
High School Diploma -
Morenci Jr. Sr. High School
Morenci AZ05-1999
Skills
- Defensive driving
- Self-defense techniques
- Route planning
- Crowd control
- Client confidentiality
- Incident reporting
- Security protocols
- Access control
- Threat assessment
- Surveillance detection
- Electronic security systems
- Protective intelligence
- Hostile environment awareness
- First aid and CPR
- VIP escorting
- Close protection
- Firearms proficiency
- Bodyguard tactics
- Event security
- Investigations
- Contractor management
- Perimeter security
- Personal security
- Crisis management
- Incident management
- Vehicle inspection
Languages
English
Full Professional
Timeline
Lead Security Escort
Cook Int.
03.2001 - 06.2023
Night Audit
Holiday Inn Express Hotel
08.1999 - 02.2001
Head Hotel Maintenance
KDP Properties
05.1995 - 08.1999
High School Diploma -
Morenci Jr. Sr. High School