SHELLEY GRAHAM
Leland
Summary
Responsible and driven individual with years of customer service, accounting, data entry, and administrative experience, eager to contribute to a team-oriented bank.
Overview
30
30
years of professional experience
Work History
Administrative Assistant
New Hanover County Schools
10.1998 - 10.2023
- Organizing files, creating correspondence, and preparing reports or documents.
- Managing calendars, sorting mail, and preparing invoices.
- Handling general office tasks and administrative duties.
- Providing support to managers and other employees.
- Making travel and meeting arrangements, and maintaining filing systems.
- Excellent oral and written communication skills.
- Prepare and modify documents including correspondence, reports, drafts, memos, fax and emails.
- Monitor and maintain payroll/ budget records.
- Able to count cash speedy and accurately.
- Solid know how of recording transactions promptly and in compliance with policies and procedures.
- Excellent comprehension of balancing currency, cash and checks.
Customer Service Representative
American Express
05.1993 - 10.1998
- Providing a professional and courteous level of customer service to all callers.
- Answering incoming calls, routing the caller based on their needs, and assisting them in any way possible with their situation.
- Providing follow-up information and assistance as needed regarding the original phone call received.
- Ensures that customers receive fair and professional treatment and that customers’ privacy is protected at all times during the call.
- Collecting payment from customers, and accurately recording the information on their statement, and for updating customers’ payment information as it changes.
- Assisted customers with issues concerning customer rewards and benefits, membership rewards, and other related topics.
- Responsible for communicating changes related to company policies and procedures, including changes in product or promotion details, in a timely manner.
Education
B.A. - Political Science
North Carolina Central University
Durham, NC05-1993
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Communication
- Cash handling
- Attention to detail
Timeline
Administrative Assistant
New Hanover County Schools
10.1998 - 10.2023
Customer Service Representative
American Express
05.1993 - 10.1998
B.A. - Political Science
North Carolina Central University
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