Shelley Collins

Dedicated Business Administrative Assistant III with extensive experience supporting Williams-Sonoma's Business-to-Business operations, delivering exceptional customer service, resolving complex client concerns, and driving operational excellence. Recognized for strong problem-solving abilities, effective communication, and a collaborative leadership style that supports team success. Experienced in coaching peers, managing escalated customer issues, and partnering across departments to ensure seamless service and customer satisfaction. Passionate about developing others, improving processes, and fostering a positive, high-performance team environment. Eager to leverage proven leadership, mentoring, and customer relationship skills to excel as a Business Sales Supervisor and contribute to the continued success of the organization.

I was nominated for the Catch the Spirit Award in May of 2026. This was my nomination. "Shelley consistently demonstrates what it means to be a true team player within the Care Center. One of her greatest strengths is her wealth of knowledge and willingness to share it with others. She is a trusted resource for her peers and is always willing to provide guidance, answer questions, and help teammates navigate complex situations with confidence. Shelley readily collaborates with colleagues across teams, offering support and expertise that contribute to both individual and team success. She takes the time to coach others, share best practices, and ensure those around her have the information they need to deliver exceptional customer experiences. Her ability to combine deep operational knowledge with a positive, approachable attitude makes her an invaluable partner within the Care Center. Whether assisting with escalations, providing insight on processes, or helping teammates work through challenging customer situations, Shelley consistently demonstrates a commitment to teamwork and shared success. Her dedication to supporting others, coupled with her extensive knowledge and experience, strengthens the entire Care Center and helps foster a culture of collaboration, learning, and excellence."